---
title: "Passenger Satisfaction Research: Rolling Online User Satisfaction Research"
ocid: "ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE"
published: "2017-11-15"
---

# Passenger Satisfaction Research: Rolling Online User Satisfaction Research

Buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE  
Current stage: Award  
OCID: ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a

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## Summary

The South Yorkshire Passenger Transport Executive is conducting a procurement process for services titled "Passenger Satisfaction Research: Rolling Online User Satisfaction Research." This procurement falls under the survey services industry category and is located in Sheffield, England. The procurement method employed is an open procedure, with the tender period concluding on 11 August 2017. The total contract value is approximately £29,000, with a minimum value of £14,500. The contract period is set from 1 November 2017 to 31 October 2018, and there is an option to extend for an additional year.

This tender presents an opportunity for businesses specialising in survey services, particularly those with expertise in customer satisfaction research. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this tender has been identified as suitable for them. Companies that can offer innovative methodologies for tracking user satisfaction across various modes of public transport, namely buses, trams, and trains, would be particularly well-suited to compete for this contract.

## Notice

Rolling Online User Survey to be carried out on an ongoing basis to track topline satisfaction by mode: This is a short survey covering key measures of satisfaction for bus, tram and train (example for bus, same applies for tram and train) providing satisfaction with: o Local bus service overall o The length of journey (time on bus) o Value for money for the local bus services o Punctuality of the bus service Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www.sypte.co.uk/contracts This contract will contain an option to extend by one further year hence the two values in Section 1 of this Notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3d68dc7d-b562-4d70-b80d-4ee83e656eb7 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Nov 2017 |
| Submission deadline | 11 Aug 2017 |
| Future notice date | Not specified |
| Award date | 2 Oct 2017 |
| Contract period | 1 Nov 2017 - 31 Oct 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,000 |
| Lots value | Not specified |
| Awards value | £29,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CFS EUROPE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79342311 - Customer satisfaction survey

## Release History

- 15 Nov 2017 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3d68dc7d-b562-4d70-b80d-4ee83e656eb7
- 24 Jul 2017 at 13:58 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/22a92e17-2885-41c1-8cb9-ff4f11585cd6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3d68dc7d-b562-4d70-b80d-4ee83e656eb7
  15th November 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/22a92e17-2885-41c1-8cb9-ff4f11585cd6
  24th July 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.sypte.co.uk/contracts

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-55da2bf5-2794-4b07-ab05-1ee5457ace2a.json.