---
title: "Emergency Communications Operation"
ocid: "ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "Leicestershire Police"
published: "2026-08-12"
---

# Emergency Communications Operation

Buyer: Leicestershire Police  
Current stage: Award  
OCID: ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88

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## Summary

Leicestershire Police procured emergency communications services for delivery in the East Midlands. The requirement is a cloud-based voice and contact-centre solution with recording capability. It is intended to replace ageing communications infrastructure, improve resilience, support future operational requirements including the Emergency Services Network and Integrated Communications Control System, and avoid further short-term spending on legacy systems. The work is classified as communications equipment installation services (CPV 51300000), although the substantive requirement is the provision and operation of cloud communications, contact-centre and recording capabilities. Leicestershire Police is the buying organisation and the procurement is categorised as services.

The procurement has been awarded and is complete. Leicestershire Police used a selective call-off from a framework agreement, with bids due by 30 July 2026 at 10:00. The award was made on 30 July 2026 to Virgin Media Business Limited for £2,600,000. The awarded contract runs from 31 July 2026 to 30 July 2031. The published procurement value and awarded value are both £2,600,000. The requirement was evaluated through the framework call-off process. There was a single requirement rather than separately described lots. The opportunity was identified as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises.

This award demonstrates demand from a police force for an integrated, cloud-based emergency communications environment rather than isolated telecommunications products. A credible future competitor would need to deliver voice services, contact-centre functionality and secure recording as a resilient operational service, while supporting migration away from ageing infrastructure. Relevant capability includes managing critical communications, maintaining service continuity and designing systems that can accommodate future links with the Emergency Services Network and Integrated Communications Control System. The selected supplier was a large business, indicating the scale and operational maturity expected for this requirement. Suppliers should also be able to work through an established framework call-off route and support a long-term police technology service.

## Notice

The solution delivers a cloud-based voice, contact centre and recording capability aligned to the Force's strategic direction. It reduces reliance on ageing infrastructure, improves resilience, supports future requirements (including ESN and ICCS), and avoids further short-term expenditure on legacy systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ca6f887-8604-4d47-9a19-3e66ccb48807 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2026 |
| Submission deadline | 30 Jul 2026 |
| Future notice date | Not specified |
| Award date | 30 Jul 2026 |
| Contract period | 31 Jul 2026 - 30 Jul 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,600,000 |
| Lots value | Not specified |
| Awards value | £2,600,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Leicestershire Police |
| Locality | LEICESTER |
| Postcode area | Leicester |
| Postcode | LE19 2BX |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Enderby |
| Westminster constituency | South Leicestershire |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VIRGIN MEDIA BUSINESS LIMITED |

## CPV Codes

### Divisions

- 51 - Installation services (except software)

### Codes

- 51300000 - Installation services of communications equipment

## Release History

- 12 Aug 2026 at 10:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ca6f887-8604-4d47-9a19-3e66ccb48807

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ca6f887-8604-4d47-9a19-3e66ccb48807
  12th August 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-55f634c4-b563-4e0a-93b8-0d8f5d39cc88.json.