---
title: "Tenant Satisfaction Measures and Customer Satisfaction Surveys - AWARD"
ocid: "ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BELIEVE HOUSING"
published: "2025-03-19"
---

# Tenant Satisfaction Measures and Customer Satisfaction Surveys - AWARD

Buyer: BELIEVE HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f)  
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## Summary

Believe Housing has completed the procurement process for Tenant Satisfaction Measures and Customer Satisfaction Surveys, appointing Acuity Research & Practice Limited as the contractor. This tender falls under the industry category of Market Research Services, specifically targeting customer and tenant satisfaction surveys. The services will be provided in the North East region of the United Kingdom, with the contract period starting from 1st April 2025 and ending on 31st March 2027. The procurement method used was an open procedure, and the deadline for tender submission was on 25th November 2024.

This tender represents a significant opportunity for businesses skilled in market research and customer survey services, particularly those with capabilities in conducting telephone surveys. The contract valued at £350,000 offers a stable, long-term engagement for SMEs looking to expand their portfolio in the public sector. Companies with expertise in providing comprehensive and accurate survey services to measure tenant satisfaction will find this contract well-suited to their strengths. By participating in such tenders, businesses can enhance their market position and gain valuable experience in servicing public sector contracts.

## Notice

Believe Housing seeks to appoint a contractor to undertake Tenant Satisfaction Measures and Customer Satisfaction Surveys

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5368b151-95e9-4078-bd34-35a7b74abb83 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2025 |
| Submission deadline | 25 Nov 2024 |
| Future notice date | Not specified |
| Award date | 10 Jan 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £350,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BELIEVE HOUSING |
| Locality | COUNTY DURHAM |
| Post town | Sunderland |
| Postcode | SR7 7TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Dawdon |
| Westminster constituency | Easington |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH & PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79311000 - Survey services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services

## Release History

- 19 Mar 2025 at 12:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5368b151-95e9-4078-bd34-35a7b74abb83
- 19 Mar 2025 at 12:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5368b151-95e9-4078-bd34-35a7b74abb83

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5368b151-95e9-4078-bd34-35a7b74abb83
  19th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-560283c4-a341-4a25-a755-74acb9aa5e7f.json.