--- title: "Daventry District Council Telephony Solution" ocid: "ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LGSS" published: "2017-08-03" --- # Daventry District Council Telephony Solution Buyer: LGSS Current stage: Tender OCID: ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b.json) ## Summary The Daventry District Council, represented by LGSS, is actively seeking suppliers for the "Daventry District Council Telephony Solution". This procurement falls under the industry category of installation services, specifically focusing on goods. The main aim is to replace the existing telephone system within the council during the 2017/18 period. The tender is currently in the open stage, with proposals due by 4th September 2017. The successful supplier will begin the contract on 1st November 2017, which will last until 31st January 2023. The total estimated value of this procurement is £200,000, and the services will need to be delivered in the East Midlands, United Kingdom. This tender presents a significant opportunity for businesses specialising in telecommunication solutions, particularly those capable of providing integrated systems and on-premise hosted contact centre solutions. Companies with expertise in VoIP technology, telephony lines, and call logging software are particularly well-suited to compete. Suppliers that can ensure compliance with PCI DSS for telephone payment transactions and demonstrate integration capabilities with existing systems, such as the council's current CRM, will enhance their chances of success in this competitive procurement process. ## Notice Daventry District Council is looking to replace their entire telephone system during 2017/18. The Council is looking to find a supplier that would also be able to provide lines, call logging and a contact centre solution - all of which are currently being provided by separate suppliers. Suppliers would need to consider the following requirements: On premise system The Council requires a new telephony solution to be hosted on site on VMWare, whether that solution is provided directly by the supplier or by a third party via the supplier Lines The Council would be looking to transfer the Council's current DDI range of 400 numbers from ISDN to SIP lines, with ISDN back-up IP Phone options The Council is looking for a solution that provides all of the following options: desktop handsets, soft phones with USB/wireless headsets and a mobile solution (e.g. app that integrates with the system) Call logging software To be provided by the supplier or by a third party via the supplier Contact Centre The Council will be looking to a supplier to provide both the wider telephony solution, but also an integrated on premise hosted contact centre solution to include the standard range of contact centre features, like call routing, recording, reporting, real-time management information, IVR etc., but must also include: * CTi - It is essential that the soft phone within the contact centre solution can integrate with the Council's current on premise CRM system provided by Kana (Lagan CRM with Java Screen Phone) * PCI DSS compliance - must have a solution that ensures this when telephone payments are taken ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6de8f446-3db8-47dd-8b6f-048911f9c4fd | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Aug 2017 | | Submission deadline | 4 Sep 2017 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2017 - 31 Jan 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LGSS | | Locality | DAVENTRY | | Post town | Northampton | | Postcode | NN11 4FP | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF24 West Northamptonshire | | Local authority | West Northamptonshire | | Electoral ward | Daventry East | | Westminster constituency | Daventry | | Delivery location | TLF East Midlands (England) | ## CPV Codes ### Divisions - 51 - Installation services (except software) ### Codes - 51000000 - Installation services (except software) ## Release History - 3 Aug 2017 at 09:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6de8f446-3db8-47dd-8b6f-048911f9c4fd ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6de8f446-3db8-47dd-8b6f-048911f9c4fd 3rd August 2017 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.lgssprocurementportal.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5621644b-cad0-4a83-aefd-415cba74d36b.json.