---
title: "Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences"
ocid: "ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST"
published: "2025-04-14"
---

# Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences

Buyer: NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d.json)

## Summary

The procurement process initiated by the Norfolk and Norwich University Hospitals NHS Foundation Trust involves the implementation and licensing of the Manage Engine Service Desk Plus Cloud Enterprise, inclusive of consultancy for implementation, data migration, and post-implementation 'hypercare'. This contract, classified under the software package and information systems industry category, has been awarded and is valued at £202,774.32. The contract covers a five-year period starting from 10 March 2025 until 31 March 2028. The procurement process was completed through a selective method, specifically calling off from a framework agreement, with the procurement stage now being in the Award phase. The services are to be delivered in the East of England, United Kingdom.

This tender represents a significant opportunity for businesses specialising in IT software implementation and consultancy services to expand their portfolio within the healthcare sector. The awarded contract to BOXXE LIMITED, an SME, underscores the Trust's commitment to engaging with organisations capable of delivering high-quality technological solutions. Companies that have expertise in cloud-based service desk solutions, particularly those with experience in managing complex data migrations and providing comprehensive aftercare support, would have been well-suited to compete for this opportunity.

## Notice

Manage Engine Service Desk Plus Cloud Enterprise Implementation and Licences - 5 Year Subscription Including Consultancy for implementation, data migration, and 'hypercare' after implementation care and assistance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/047b6ba0-1c3e-4f34-8271-fe84bd410f60 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2025 |
| Submission deadline | 9 Mar 2025 |
| Future notice date | Not specified |
| Award date | 17 Mar 2025 |
| Contract period | 10 Mar 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £202,774 |
| Lots value | Not specified |
| Awards value | £202,774 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR4 7UY |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH53 Breckland and South Norfolk |
| Local authority | South Norfolk |
| Electoral ward | Cringleford |
| Westminster constituency | South Norfolk |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE LIMITED PRIMARY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Apr 2025 at 12:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/047b6ba0-1c3e-4f34-8271-fe84bd410f60

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/047b6ba0-1c3e-4f34-8271-fe84bd410f60
  14th April 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5623f775-9d13-465f-969e-73b0ce98549d.json.