--- title: "HCC 04/22 - The Provision of a Children's Contact Centre" ocid: "ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6.json" source: "Contracts Finder" current_stage: "Tender" buyer: "HERTFORDSHIRE COUNTY COUNCIL - CHILDREN'S SERVICES" published: "2022-04-29" --- # HCC 04/22 - The Provision of a Children's Contact Centre Buyer: HERTFORDSHIRE COUNTY COUNCIL - CHILDREN'S SERVICES Current stage: Tender OCID: ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6.json) ## Summary Hertfordshire County Council is currently seeking bids for the provision of a Children's Contact Centre as part of its responsibility to facilitate contact between children in care and their families. This open procurement process, designated as tender ID IT-285-6341-HCC2213560, is active and allows organisations to express interest and access full procurement documents. Bidders must submit their proposals by 12:00 Noon on 30th May 2022. The associated contract is expected to commence on 1st April 2023 and conclude on 30th March 2027, covering services relevant to the health and social work sector, specifically welfare services for children and young people. This tender presents an opportunity for businesses in the social services sector, particularly those specialising in child welfare and family support services. Small and medium-sized enterprises (SMEs) are encouraged to apply, as the procurement is suitable for their participation. Businesses with expertise in creating supportive environments for children and families, and those experienced in navigating legal frameworks related to care, will be well-positioned to compete effectively for this contract. ## Notice Hertfordshire County Council has a responsibility to promote, encourage and facilitate contact between children who are being looked after and their families of origin including parents, siblings, grandparents and other significant people. Courts and Local Authorities have an obligation to ensure contact issues are an integral part of a child's overall care planning, review and safeguarding process. Hertfordshire County Council is currently out to procurement for the Provision of Children's Contact Centre This procurement is an Open (one stage process). Organisations wishing to take part in this project are invited to 'express interest' which will give access to the full procurement documents in the e-tendering system. To be considered as a Bidder you must complete and submit a Bid by the deadline of 12:00 Noon on 30th May 2022 Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above. Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands. Please Note the TUPE Staffing Information for this procurement has been provided along with other documentation for this procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential. Therefore, by accessing this Tender via Supply Hertfordshire and then the View Details button and accessing the documentation for this procurement, Tenderers agree to undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party. Additional information: Hertfordshire County Council has a responsibility to promote, encourage and facilitate contact between children who are being looked after and their families of origin including parents, siblings, grandparents and other significant people. Courts and Local Authorities have an obligation to ensure contact issues are an integral part of a child's overall care planning, review and safeguarding process. Hertfordshire County Council is currently out to procurement for the Provision of Children's Contact Centre This procurement is an Open (one stage process). Organisations wishing to take part in this project are invited to 'express interest' which will give access to the full procurement documents in the e-tendering system. To be considered as a Bidder you must complete and submit a Bid by the deadline of 12:00 Noon on 30th May 2022 Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents and can be addressed to the main contact as shown in the details above. Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate. Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands. Please Note the TUPE Staffing Information for this procurement has been provided along with other documentation for this procurement. TUPE related information is personal data and must be protected in accordance with the requirements of Data Protection legislation and must also be kept confidential. Therefore, by accessing this Tender via Supply Hertfordshire and then the View Details button and accessing the documentation for this procurement, Tenderers agree to undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/61864120-d786-485a-ba96-0fd213c4c56e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Apr 2022 | | Submission deadline | 30 May 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2023 - 30 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £9,367,234 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HERTFORDSHIRE COUNTY COUNCIL - CHILDREN'S SERVICES | | Locality | HERTFORDSHIRE | | Post town | Stevenage | | Postcode | SG13 8DE | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | East Hertfordshire | | Electoral ward | Hertford Castle | | Westminster constituency | Hertford and Stortford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services - 85300000 - Social work and related services - 85311300 - Welfare services for children and young people - 85320000 - Social services ## Release History - 29 Apr 2022 at 15:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/61864120-d786-485a-ba96-0fd213c4c56e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/61864120-d786-485a-ba96-0fd213c4c56e 29th April 2022 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-562fff93-58d3-43d5-b9a8-550d5815cfc6.json.