---
title: "Online Triage System"
ocid: "ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2019-10-17"
---

# Online Triage System

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b.json)

## Summary

The Department for International Trade has awarded a contract for the "Online Triage System." This tender was initiated under a selective procurement method as part of a call-off from a framework agreement. The contract period spans from 22 November 2018 to 21 November 2020, with a total contract value of £71,520, of which £35,760 was the awarded amount. The purchasing process reached completion, and the contract has been awarded to Zendesk, Inc. The system will cater to a wide range of delivery addresses, including the United Kingdom and overseas territories.

This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) in the software and information systems industry. Businesses with expertise in developing triage systems or similar software solutions can leverage this contract to expand their portfolio and establish relationships with government clients. SMEs are encouraged to assess their service offerings, as the procurement process promotes inclusivity and supports business growth in the technology sector.

## Notice

This is the contract award notice for the Department for International Trade's online triage system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ccea348-3dfc-4f5f-b283-21903eecb989 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Oct 2019 |
| Submission deadline | 15 Nov 2018 |
| Future notice date | Not specified |
| Award date | 15 Nov 2018 |
| Contract period | 22 Nov 2018 - 21 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £71,520 |
| Lots value | Not specified |
| Awards value | £35,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Oct 2019 at 12:17 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ccea348-3dfc-4f5f-b283-21903eecb989
- 12 Sep 2019 at 08:05 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ccea348-3dfc-4f5f-b283-21903eecb989
- 15 Feb 2019 at 16:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ccea348-3dfc-4f5f-b283-21903eecb989

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ccea348-3dfc-4f5f-b283-21903eecb989
  17th October 2019 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-563fa354-686e-4903-8183-05a4789bb45b.json.