---
title: "Customer Relationship Management"
ocid: "ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "STAFFORDSHIRE POLICE"
published: "2021-08-23"
---

# Customer Relationship Management

Buyer: STAFFORDSHIRE POLICE  
Current stage: Tender  
OCID: ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f.json)

## Summary

Staffordshire Police is currently seeking a Customer Relationship Management (CRM) system, which includes implementation and ongoing support, through a selective procurement method with a restricted procedure. The tender was published on 20th August 2021, with the tender period ending on 6th September 2021. The contract is anticipated to commence on 6th December 2021 and will extend until 5th December 2024. This opportunity relates to services in the information technology industry and is located in the West Midlands region of the United Kingdom.

This tender presents an excellent opportunity for businesses specialising in CRM solutions, software development, and IT support services. Companies equipped to handle the implementation and maintenance of CRM systems would be well-suited to compete for this contract. With the backing of Staffordshire Police, a significant organisation, potential suppliers can foresee substantial growth by engaging in this procurement process, possibly paving the way for similar future contracts within the public sector.

## Notice

Ref: 5058 Requirement for the provision of a Customer Relationship Management (CRM) system including implementation and support. It is intended that the CRM system will be addressed by a single contract which will include provision and implementation of the CRM system along with support and maintenance once the system is in full operational use.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/94ea9144-e9a7-495b-8cc9-4f659e693fe3 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Aug 2021 |
| Submission deadline | 6 Sep 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 6 Dec 2021 - 5 Dec 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE POLICE |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST18 0YY |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Milwich |
| Westminster constituency | Stone, Great Wyrley and Penkridge |
| Delivery location | TLG West Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 23 Aug 2021 at 09:59 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/94ea9144-e9a7-495b-8cc9-4f659e693fe3
- 20 Aug 2021 at 15:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5bc0ad98-97fb-4cb7-9c45-f03ba595c6a1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/94ea9144-e9a7-495b-8cc9-4f659e693fe3
  23rd August 2021 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5bc0ad98-97fb-4cb7-9c45-f03ba595c6a1
  20th August 2021 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=39313&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/31727
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-563fe9af-9523-4b17-b89e-ccf9ae32f82f.json.