---
title: "NHS 111 Crisis Text Service"
ocid: "ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTH LONDON AND MAUDSLEY NHS FOUNDATION TRUST"
published: "2025-08-20"
---

# NHS 111 Crisis Text Service

Buyer: SOUTH LONDON AND MAUDSLEY NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e

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## Summary

The South London and Maudsley NHS Foundation Trust is seeking to commission a high-quality, accessible, and inclusive NHS 111 Crisis Text Service. This service, aimed at supporting individuals in emotional distress, falls under the industry category of health services and is located in London, United Kingdom. The procurement process is currently in the tender stage, with an end date set for 8 September 2025, at 12:00 PM. As an open procedure above the threshold, this tender provides an opportunity to secure a contract valued at £400,000, scheduled to commence on 1 January 2026 and conclude by 31 December 2029.

This tender presents substantial opportunities for growth, especially for small and medium enterprises (SMEs), as it is deemed suitable for such organisations. It is ideal for businesses in the health services sector, including those offering crisis intervention and support services. Companies capable of delivering robust, text-based communication platforms to aid individuals in crisis are well-positioned to compete for this contract. Businesses interested can register and apply through the Atamis e-sourcing portal, ensuring access to the precise specifications and requirements set forth by the NHS Trust.

## Notice

The Trust is looking to commission a high quality, accessible and inclusive crisis text service, designed to support individuals in emotional distress through real time, text based communication. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/10e6527f-a0c5-481d-af60-0d51ad8a8eb6 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2025 |
| Submission deadline | 8 Sep 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2026 - 31 Dec 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH LONDON AND MAUDSLEY NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 4YB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Chaucer |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services
- 85140000 - Miscellaneous health services

## Release History

- 20 Aug 2025 at 10:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/10e6527f-a0c5-481d-af60-0d51ad8a8eb6
- 13 Aug 2025 at 13:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d28fb91f-6504-4aaf-99f1-a3366ec23878

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/10e6527f-a0c5-481d-af60-0d51ad8a8eb6
  20th August 2025 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d28fb91f-6504-4aaf-99f1-a3366ec23878
  13th August 2025 - Opportunity notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-56537e23-5ed9-40a0-97be-952a78fc6d4e.json.