---
title: "HMRC Telephony Review"
ocid: "ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2023-01-12"
---

# HMRC Telephony Review

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272.json)

## Summary

The HM Revenue & Customs (HMRC) has completed its Telephony Review procurement process. The review assessed technology & architecture, operational processes, and service management. The procurement method was a Direct Award, and the contract period was from 8th November 2022 to 8th February 2023. The buying organisation is H M Revenue & Customs, located in London, England.

This tender offers opportunities for businesses providing information systems or technology strategic review and planning services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete. The HMRC Telephony Review focused on services and could interest businesses operating in similar service-based industry categories.

## Notice

HRMC would like to have an independent review of it's Telephony Resilience . The review will assess: Technology & architecture Operational processes and performance Service management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2023 |
| Submission deadline | 7 Nov 2022 |
| Future notice date | Not specified |
| Award date | 15 Dec 2022 |
| Contract period | 8 Nov 2022 - 8 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £37,000 |
| Lots value | Not specified |
| Awards value | £37,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BARINGA PARTNER |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services

## Release History

- 12 Jan 2023 at 11:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
- 11 Jan 2023 at 16:36 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
- 11 Jan 2023 at 16:34 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
- 11 Jan 2023 at 16:02 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
- 11 Jan 2023 at 15:55 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
- 11 Jan 2023 at 11:54 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
- 19 Dec 2022 at 10:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/db4d45b5-85b6-460e-b217-39beaf4cd462
  12th January 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0822b97c-0d4e-474c-a7aa-074ce1452354
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e7de1cde-07d5-404b-b68c-a0ad8478bb9e
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/07d6ebfe-ef8d-4aea-b11d-a2901d7a1cfb
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1f7a5b9a-d7e4-498e-ae1e-f94a44446f3b

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-565c8068-9483-4fa9-a4aa-2677d93b9272.json.