---
title: "Provision and support and maintenance of Telephony System for use with Managed Office Spaces"
ocid: "ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROCHDALE METROPOLITAN BOROUGH COUNCIL"
published: "2024-05-29"
---

# Provision and support and maintenance of Telephony System for use with Managed Office Spaces

Buyer: ROCHDALE METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d.json)

## Summary

The Rochdale Metropolitan Borough Council has recently awarded a contract for the provision and support of a telephony system for managed office spaces. The contract, valued at GBP 73,980, was awarded to IP Exchange Ltd. The contract period is set to start on June 1, 2024, and end on May 31, 2027. The procurement stage was under an open procedure, with the tender period closing on November 27, 2023.

This opportunity created by Rochdale Borough Council is ideal for businesses providing telephony systems and related services within the radio, television, communication, and telecommunication sector. The awarded contract will require the supplier to deliver services for Estates Managed Workplaces. Companies offering maintenance, support, and telephony solutions tailored to office environments are well-suited to compete in this procurement process.

## Notice

Rochdale Borough Council currently operate several managed office spaces for use by third party companies and individuals. Telephony costs are provided and recharged back to the organisation using these facilities. The current provision (Panasonix) at Globe House is coming to end of life and in need of replacement. It is hoped that whatever solution is sourced could be rolled out across all current and future managed office spaces. Following an initial market engagement exercise during the start of 2022, the Council are seeking to appoint a supplier, based on their refined requirements, to facilitate a telephony service whilst providing flexibility of approach, adaptability for our end users and easier management and operational reporting. The information within this document should provide the scope by which the Council seeks to evaluate the quality of the tenders submitted against their specific requirements. Bidders should read this information carefully to ensure that they have correctly understood the specific requirements and are able to deliver to the required standards set out. This request is for the provision of services for Estates Managed Workplaces and is NOT an invitation for telephony services and conferencing solutions used elsewhere in the Council.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1b4a6942-06a6-4d51-93ea-ea80484e0419 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2024 |
| Submission deadline | 27 Nov 2023 |
| Future notice date | Not specified |
| Award date | 8 May 2024 |
| Contract period | 31 May 2024 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £66,000 |
| Lots value | Not specified |
| Awards value | £73,980 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE METROPOLITAN BOROUGH COUNCIL |
| Locality | SALE |
| Post town | Manchester |
| Postcode | M33 7ZF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Sale Central |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IP EXCHANGE |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems

## Release History

- 29 May 2024 at 07:23 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1b4a6942-06a6-4d51-93ea-ea80484e0419
- 10 Nov 2023 at 12:51 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e76d265b-8371-4632-ae67-45ec49696961

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1b4a6942-06a6-4d51-93ea-ea80484e0419
  29th May 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/e76d265b-8371-4632-ae67-45ec49696961
  10th November 2023 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.rochdale.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5661470f-6a16-43d9-99dd-a2a775f1742d.json.