---
title: "R5407 CRM for Tower Hamlets"
ocid: "ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "TOWER HAMLETS"
published: "2019-12-05"
---

# R5407 CRM for Tower Hamlets

Buyer: TOWER HAMLETS  
Current stage: Tender  
OCID: ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991.json)

## Summary

The London Borough of Tower Hamlets is currently seeking tenders for the provision of a Customer Relationship Management (CRM) system, titled "R5407 CRM for Tower Hamlets". This project aims to develop a fully-functional CRM that will integrate seamlessly with Tower Hamlets’ website and back-office systems, thereby enhancing digital services for residents and facilitating efficient workflows. The tender process is active under the selective procurement method, specifically using a competitive dialogue approach, and the tender period is set to conclude on 23rd December 2019. The contract period is projected to commence on 4th May 2020 and continue until 3rd May 2023. With a classification under business transaction and personal business software package, this opportunity is located in London, UK.

This tender presents a significant opportunity for businesses focused on software development, particularly those with expertise in CRM systems and digital integration services. Companies that can demonstrate a strong capability in delivering modern digital solutions, underpinned by effective data management and workflow optimisation, would be well-positioned to compete. While the tender is not explicitly aimed at small to medium enterprises or voluntary community sector entities, businesses with a robust track record in similar projects may find this an advantageous opportunity for growth within the public sector.

## Notice

The deliverable for this project is a fully-functional CRM (Customer Relationship Management) system, operating as a back office system with a clean and full integration to the London Borough of Tower Hamlets website, and other existing back office systems. The system should support Tower Hamlets ambition to provide a modern digital service to its residents and customers; to provide effective and efficient workflows and data sharing; and to provide data for insight and evidence driven decision making. More information about this tender can be obtained via the following Hyperlink. https://procontract.due-north.com/Advert?advertId=c0bf42ef-9307-ea11-80fb-005056b64545&fromRfxSummary=True&rfxId=21b9e12c-d607-ea11-80fb-005056b64545

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f10421af-f205-473b-b88a-00eaca5218cb |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2019 |
| Submission deadline | 23 Dec 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 3 May 2020 - 3 May 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOWER HAMLETS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 2BG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Poplar |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48400000 - Business transaction and personal business software package

## Release History

- 5 Dec 2019 at 17:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f10421af-f205-473b-b88a-00eaca5218cb
- 15 Nov 2019 at 16:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/84cd100b-007a-41a1-a2c4-4c668c87bddb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f10421af-f205-473b-b88a-00eaca5218cb
  5th December 2019 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/84cd100b-007a-41a1-a2c4-4c668c87bddb
  15th November 2019 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.towerhamlets.gov.uk
- https://procontract.due-north.com/Advert?advertId=c0bf42ef-9307-ea11-80fb-005056b64545&fromRfxSummary=True&rfxId=21b9e12c-d607-ea11-80fb-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-567ec702-d22f-48e2-a59a-633f10dd5991.json.