---
title: "Independent Health Complaints Advocacy Service Framework"
ocid: "ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "SOUTHWARK COUNCIL"
published: "2016-12-14"
---

# Independent Health Complaints Advocacy Service Framework

Buyer: SOUTHWARK COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751

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## Summary

The Southwark Council is currently conducting a public procurement process for the "Independent Health Complaints Advocacy Service Framework." This tender falls under the social work and related services category, with a value of £8,000,000. The procurement method is an open procedure and is in the Tender stage. The deadline for submissions is set for 17 January 2017, with the contract period commencing on 1 April 2017 and extending until 31 March 2021. The services will be delivered in London, United Kingdom.

This procurement presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in health advocacy, social work, or related services. Companies capable of supporting clients through the complaints process in healthcare and social care sectors would be ideally positioned to compete for this contract, fostering business growth and enhancing service delivery in the community.

## Notice

The Service will support patients, service users, residents, their family, carer or representative ("Clients"), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012,including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England. The Service will also support Client's complaints when they concern health and social care services (and not one service in particular). The Service will support the Client through the appropriate complaints process(es).This may result in the Service supporting a Client through to the Local Government Ombudsman (for a social care service complaint). The Service will, where appropriate, refer to local advocacy services and to specialist services to provide ongoing support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9fe8afad-c364-4535-bc69-6a7802fa4a63 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Dec 2016 |
| Submission deadline | 17 Jan 2017 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2017 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHWARK COUNCIL |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2QH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services
- 98 - Other community, social and personal services

### Codes

- 85300000 - Social work and related services
- 98000000 - Other community, social and personal services

## Release History

- 14 Dec 2016 at 16:07 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9fe8afad-c364-4535-bc69-6a7802fa4a63

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9fe8afad-c364-4535-bc69-6a7802fa4a63
  14th December 2016 - Opportunity notice on Contracts Finder
- https://www.londontenders.org/
  Tender documents available on eProcurement portal

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5686e017-2413-4784-9e35-7775375e3751.json.