---
title: "Customer Relationship Management System"
ocid: "ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HARTLEPOOL BOROUGH COUNCIL"
published: "2017-04-06"
---

# Customer Relationship Management System

Buyer: HARTLEPOOL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec.json)

## Summary

The procurement process involves Hartlepool Borough Council, seeking a solution for a Customer Relationship Management (CRM) system. This tender, classified under software package and information systems, is aimed at enhancing the council's operational efficiency. The tender was initiated on a date that included a deadline for submission on 31 October 2016, while the awarded contract commenced on 1 February 2017 and is set to conclude on 31 January 2019. The procurement method is classified as 'Other', indicating a bespoke approach tailored to the council's requirements. The tender is located in the North East region of the United Kingdom.

This opportunity could bolster business growth, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) with expertise in CRM software solutions. Companies that provide innovative IT services and have a strong understanding of local government needs would be well-positioned to compete for similar contracts in the future. The contract's value of £79,000 underscores the potential for substantial returns on investment for successful bidders in this sector.

## Notice

Provision of a Customer Relationship Management (CRM) and web system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/476a5ed7-cfa0-42f0-aad4-722754c45263 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Apr 2017 |
| Submission deadline | 31 Oct 2016 |
| Future notice date | Not specified |
| Award date | 9 Dec 2016 |
| Contract period | 1 Feb 2017 - 31 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £79,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HARTLEPOOL BOROUGH COUNCIL |
| Locality | HARTLEPOOL |
| Post town | Cleveland |
| Postcode | TS24 8AY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC31 Hartlepool and Stockton-on-Tees |
| Local authority | Hartlepool |
| Electoral ward | Victoria |
| Westminster constituency | Hartlepool |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Apr 2017 at 13:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/476a5ed7-cfa0-42f0-aad4-722754c45263

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/476a5ed7-cfa0-42f0-aad4-722754c45263
  6th April 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec.json.