---
title: "Case Management Service for the Handling of FOI, DPR and Complaints"
ocid: "ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GUILDFORD BOROUGH COUNCIL"
published: "2024-05-31"
---

# Case Management Service for the Handling of FOI, DPR and Complaints

Buyer: GUILDFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00.json)

## Summary

The Guildford Borough Council has awarded a contract for a Case Management Service for the Handling of FOI, DPR, and Complaints in the telecommunications services industry. The tender, with an estimated value of £47,250, followed a selective procurement method by calling off from a framework agreement. The contract period is from June 1, 2024, to May 31, 2027, and the tender period ended on May 20, 2024, with FIVIUM LTD being the awarded supplier.

This opportunity offered by the Guildford Borough Council's contract can benefit small and medium-sized enterprises (SMEs) looking to provide case management services within the telecommunications sector. Businesses interested in providing specialized services in handling FOI, DPR, and complaints in the South East region of the United Kingdom should consider this tender to enhance their growth prospects and establish long-term partnerships with public sector organizations.

## Notice

Case management service for the handling of FOI, DPR and complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/efc9ed91-2fb3-4584-be71-9e87a0b492aa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2024 |
| Submission deadline | 20 May 2024 |
| Future notice date | Not specified |
| Award date | 28 May 2024 |
| Contract period | 31 May 2024 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,250 |
| Lots value | Not specified |
| Awards value | £47,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GUILDFORD BOROUGH COUNCIL |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU2 4BB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | St Nicolas |
| Westminster constituency | Guildford |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIVIUM |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 31 May 2024 at 16:49 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/efc9ed91-2fb3-4584-be71-9e87a0b492aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/efc9ed91-2fb3-4584-be71-9e87a0b492aa
  31st May 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-56cbd034-1c76-4ae0-a120-de701c542b00.json.