---
title: "Citizen Event History - Analytics"
ocid: "ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2022-09-28"
---

# Citizen Event History - Analytics

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d

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## Summary

The Department for Work and Pensions has awarded a contract for the project titled "Citizen Event History - Analytics". The procurement process was conducted using a selective method, specifically by calling off from a framework agreement. The contract value is £4,780,191 GBP with a minimum value of £2,089,050 GBP. The contract period spans from 23rd June 2022 to 31st March 2023. The procurement stage was an award, and the tender deadline was on 21st June 2022. The project falls under the main procurement category of IT services.

This tender for "Citizen Event History - Analytics" offers an opportunity for businesses involved in IT services, consulting, software development, Internet, and support to engage with the Department for Work and Pensions in a significant operational insight development programme. The contract duration provides a stable opportunity for growth and collaboration between the DWP and interested businesses. Companies with experience in working with large organisations on data analytics projects would be well-suited to compete for this tender and contribute to meeting the Department's outcomes.

## Notice

The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating exing data assets. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/325c1a0e-e5d3-4fbd-a141-72098c7ac90f |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Works |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Sep 2022 |
| Submission deadline | 21 Jun 2022 |
| Future notice date | Not specified |
| Award date | 20 Jun 2022 |
| Contract period | 22 Jun 2022 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,780,191 |
| Lots value | Not specified |
| Awards value | £2,089,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCOTT LOGIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Sep 2022 at 10:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/325c1a0e-e5d3-4fbd-a141-72098c7ac90f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/325c1a0e-e5d3-4fbd-a141-72098c7ac90f
  28th September 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d.json.