---
title: "Support Agreement for IT Service Management Tool"
ocid: "ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2018-11-26"
---

# Support Agreement for IT Service Management Tool

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701.json)

## Summary

The procurement process involved Sunderland City Council, which initiated a tender for a "Support Agreement for IT Service Management Tool." Classified under the CPV code for Helpdesk and support services, this procurement was located in Sunderland, North East England. The contract, valued at £60,852, was awarded to SUNRISE SOFTWARE LIMITED, with the award date on 31 December 2017. The contract commenced on 1 January 2018 and will conclude on 31 December 2020. This procurement was conducted via a direct award method during the contract period.

This tender presents an opportunity for businesses specialising in IT support and service management to engage in public sector contracts. Companies that offer helpdesk services, software solutions, and IT consulting, particularly those looking to establish a foothold in local government contracts, would be well-positioned to respond to similar tenders in the future. As the procurement was completed, interested businesses should monitor upcoming opportunities from Sunderland City Council and other councils with similar requirements to expand their market reach.

## Notice

Support Agreement for IT Service Management Tool.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9c157439-5d04-4ea4-8e3f-0e8ce8d1aaff |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Direct Award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2018 |
| Submission deadline | 31 Dec 2017 |
| Future notice date | Not specified |
| Award date | 31 Dec 2017 |
| Contract period | 1 Jan 2018 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £60,852 |
| Lots value | Not specified |
| Awards value | £60,852 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR2 7DN |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Southwick |
| Westminster constituency | Sunderland Central |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 26 Nov 2018 at 11:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9c157439-5d04-4ea4-8e3f-0e8ce8d1aaff

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9c157439-5d04-4ea4-8e3f-0e8ce8d1aaff
  26th November 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-56e2603e-b5c7-4e1a-b7b8-a24e733db701.json.