---
title: "Provision of Market Research Recruitment"
ocid: "ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "D V L A"
published: "2018-03-08"
---

# Provision of Market Research Recruitment

Buyer: D V L A  
Current stage: Award  
OCID: ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d)  
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## Summary

The DVLA (Driver and Vehicle Licensing Agency) has completed a procurement process for the provision of market research recruitment, aimed at gathering user insights on future and current services. This procurement falls under the category of market-testing services and was conducted through a selective method, using a call-off from a framework agreement. The contract, valued at £150,000, has a duration that commenced on 20 February 2018 and will conclude on 19 February 2020. The contract was awarded to Criteria Fieldwork Limited, with the tender period ending on 28 November 2017.

This tender represents a significant opportunity for businesses specialising in market research and user experience analysis. Companies that focus on qualitative research methodologies or have expertise in strategic user engagement would be particularly well-suited to compete for similar future opportunities. As the DVLA looks to enhance its services through informed insights, businesses equipped to deliver comprehensive user research can play a pivotal role in supporting this goal.

## Notice

The DVLA Customer Insight Unit will be undertaking a comprehensive programme of qualitative research to gather insight from users around their expectations from future services, and their experiences of current services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/22e74621-3994-4e0f-9661-cacc02cd045b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2018 |
| Submission deadline | 28 Nov 2017 |
| Future notice date | Not specified |
| Award date | 20 Feb 2018 |
| Contract period | 21 Feb 2018 - 19 Feb 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £150,000 |
| Lots value | Not specified |
| Awards value | £150,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | D V L A |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CRITERIA FIELDWORK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79312000 - Market-testing services

## Release History

- 8 Mar 2018 at 12:02 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/22e74621-3994-4e0f-9661-cacc02cd045b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/22e74621-3994-4e0f-9661-cacc02cd045b
  8th March 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-56e9861f-6062-41bd-9409-f455f90c4e6d.json.