---
title: "Telecare Services and Out of Hours Contact Centre Services"
ocid: "ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "RED KITE COMMUNITY HOUSING"
published: "2024-10-30"
---

# Telecare Services and Out of Hours Contact Centre Services

Buyer: RED KITE COMMUNITY HOUSING  
Current stage: Award  
OCID: ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88)  
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## Summary

Red Kite Community Housing has completed the award phase for the procurement titled "Telecare Services and Out of Hours Contact Centre Services," classified under the health and social work services category (CPV 85000000). The services, valued at £193,000, will be provided in High Wycombe and surrounding South East regions of the United Kingdom. The procurement process was conducted using an open procedure, with the tender period ending on 1st January 2024 and the contract period spanning from 21st November 2024 to 20th November 2027. The process was initially initiated as a tender under the Procurement for Housing Framework and the award was published on 30th October 2024.

This tender represents a significant opportunity for businesses specialising in telecare and contact centre services to contribute to community housing in the South East. SMEs are particularly encouraged to compete, given the suitability criteria. The successful supplier, Appello Smart Living Solutions Limited, exemplifies the type of company suited to such projects. Businesses with expertise in remote assistance and customer service in the healthcare sector will find this an excellent chance to expand their market presence and forge lasting partnerships with public sector bodies.

## Notice

Red Kite are calling off Telecare and Out of Hours Contact Centre Services under the Procurement for Housing Framework originally published under Contract Notice 2023/S 000-009231.Services will be provided in High Wycombe and surrounding areas.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0b2183dd-4154-4b69-85ba-0a6840c63503 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2024 |
| Submission deadline | 1 Jan 2024 |
| Future notice date | Not specified |
| Award date | 15 Oct 2024 |
| Contract period | 21 Nov 2024 - 20 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £193,000 |
| Lots value | Not specified |
| Awards value | £193,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RED KITE COMMUNITY HOUSING |
| Locality | HIGH WYCOMBE, BUCKS |
| Post town | Hemel Hempstead |
| Postcode | HP11 1JU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Tylers Green and Loudwater |
| Westminster constituency | Wycombe |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO SMART LIVING SOLUTIONS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 30 Oct 2024 at 17:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0b2183dd-4154-4b69-85ba-0a6840c63503

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0b2183dd-4154-4b69-85ba-0a6840c63503
  30th October 2024 - Awarded contract notice on Contracts Finder
- https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT168940
  NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided.

## Notice URLs

- http://www.redkitehousing.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5706c1c0-938b-4570-8b05-f95abc433c88.json.