---
title: "ServiceNow Licences and Support Renewal"
ocid: "ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE FOR NATIONAL STATISTICS"
published: "2025-12-18"
---

# ServiceNow Licences and Support Renewal

Buyer: OFFICE FOR NATIONAL STATISTICS  
Current stage: Award  
OCID: ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da.json)

## Summary

The procurement process for the renewal of ServiceNow Licences and Support services was conducted by the Office for National Statistics. This contract falls under the 'Software support services' category and is located in the United Kingdom. The process has reached the Award stage, with Softcat PLC being the successful supplier. The total contract value is £2,455,610.16, with the contract period running from 31st December 2025 to 30th December 2028. The procurement method used was selective, specifically a call-off from a framework agreement. Key dates include the award date of 21st November 2025 and the publication date of 18th December 2025.

This tender presents growth opportunities for businesses operating within the software support services industry, particularly those experienced in providing licence renewals and IT support to large organisations like government bodies. SMEs are encouraged to engage, though the contract was awarded to a large-scale company. Such procurement processes often provide stability and long-term partnerships, making them attractive for businesses aiming to expand their government contract portfolio.

## Notice

ServiceNow Licences and Support Renewal

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5c2545bb-786b-40b2-a692-fcfcc0f642e1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2025 |
| Submission deadline | 21 Nov 2025 |
| Future notice date | Not specified |
| Award date | 21 Nov 2025 |
| Contract period | 31 Dec 2025 - 30 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,455,610 |
| Lots value | Not specified |
| Awards value | £2,455,610 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE FOR NATIONAL STATISTICS |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8XG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 18 Dec 2025 at 13:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5c2545bb-786b-40b2-a692-fcfcc0f642e1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5c2545bb-786b-40b2-a692-fcfcc0f642e1
  18th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-571091f5-964b-4a2e-8a06-a23b1096f5da.json.