---
title: "Civica iCasework Member's Enquiries Case Management System"
ocid: "ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF ISLINGTON"
published: "2024-06-24"
---

# Civica iCasework Member's Enquiries Case Management System

Buyer: LONDON BOROUGH OF ISLINGTON  
Current stage: Award  
OCID: ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6.json)

## Summary

The London Borough of Islington has awarded a contract for the Civica iCasework Member's Enquiries Case Management System. The procurement process was executed through a selective method, calling off from a framework agreement. The contract value is £61,630.89 GBP, and the contract period will run from June 1, 2024, to May 31, 2026. The tender deadline was on May 1, 2024, and the delivery address is located in postal code N1 2UD.

This contract presents an opportunity for businesses specializing in software packages and information systems, as well as IT services such as consulting and software development. Organizations interested in providing services to local government authorities, particularly in the United Kingdom, should explore potential collaborations with the London Borough of Islington for future similar opportunities within the services category.

## Notice

The council requires a SaaS case-management application to administer enquiries residents make to their respective member. One solution was sourced through the G-cloud 13 framework, using search criteria from the service's requirements: Civica iCasework. The solution is already in use by the council to administer member enquiries. The annual price has increased, however this is commensurate with increases from suppliers with similar products and services and still provides value for money. As the system is already in use, there are no set-up costs; albeit we will be working with the supplier to make some improvements to optimise the system and generate some efficiencies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9e4fc16d-37a1-46e6-9266-26747b527d66 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2024 |
| Submission deadline | 1 May 2024 |
| Future notice date | Not specified |
| Award date | 19 May 2024 |
| Contract period | 31 May 2024 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £61,630 |
| Lots value | Not specified |
| Awards value | £61,630 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ISLINGTON |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 2UD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | St Mary's & St James' |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Jun 2024 at 13:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9e4fc16d-37a1-46e6-9266-26747b527d66

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9e4fc16d-37a1-46e6-9266-26747b527d66
  24th June 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5757a553-e136-4187-ba17-be8c51065fc6.json.