---
title: "Zendesk Licences & Support"
ocid: "ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS DIGITAL"
published: "2022-07-29"
---

# Zendesk Licences & Support

Buyer: NHS DIGITAL  
Current stage: Award  
OCID: ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074.json)

## Summary

The public procurement process for "Zendesk Licences & Support" is facilitated by NHS Digital, located at 7 and 8 Wellington Place, Leeds, UK. This procurement belongs to the software-related services industry and is classified under CPV code 72260000. The contract, valued at £325,000, involved the provision of Zendesk software licences and implementation services specifically aimed at supporting the NHS App's COVID-19 vaccination certification service. The tender process was completed with the award published on 29th July 2022, following a selective procurement method derived from a framework agreement, with the contract period extending from 16th April 2022 to 15th April 2023.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in software-related services, particularly those with experience in providing licensing and support for Zendesk products. Businesses that can demonstrate capability in similar software solutions, along with strong implementation services, will be well-positioned to compete in future tenders of this nature. Additionally, suppliers able to leverage their relationships with the NHS and align their offerings with governmental health initiatives such as vaccination certification could find strategic advantages in this market sector.

## Notice

Provision of Zendesk software licences and implementation services, to support the NHS App COVID-19 vaccination certification service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b43c58bc-1c1c-43c3-be3e-7ddec9c87903 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jul 2022 |
| Submission deadline | 5 Apr 2022 |
| Future notice date | Not specified |
| Award date | 13 Apr 2022 |
| Contract period | 15 Apr 2022 - 15 Apr 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £325,000 |
| Lots value | Not specified |
| Awards value | £325,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DIGITAL |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROUTE101 |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services

## Release History

- 29 Jul 2022 at 14:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b43c58bc-1c1c-43c3-be3e-7ddec9c87903
- 14 Jul 2022 at 13:45 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fcb7a630-eda7-4440-b4f7-d8e70df1db86

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b43c58bc-1c1c-43c3-be3e-7ddec9c87903
  29th July 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/fcb7a630-eda7-4440-b4f7-d8e70df1db86
  14th July 2022 - Awarded contract notice on Contracts Finder
- https://atamis-1928.cloudforce.com/sfc/p/0O000000rwim/a/8d000000J3Ig/7XwFMhIEhO0ZV.LjQoxymh78_SWzOpdzstaXUoc2Ijw
  C72051 - Zendesk Renewal NHSD 12.04.22 FULLY SIGNED Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-575ab786-3943-4d17-81b9-9a4e2c102074.json.