---
title: "Revenues and Benefits Processing and Call Handling 2025"
ocid: "ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2025-06-25"
---

# Revenues and Benefits Processing and Call Handling 2025

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea.json)

## Summary

Wirral Borough Council has awarded a contract for Revenues and Benefits Processing and Call Handling services for 2025. The procurement process falls under the IT services category, with a focus on consulting, software development, Internet, and support. The region of service is England, United Kingdom, with Civica UK Limited as the chosen supplier. The contract, valued at £109,735, was awarded on 24th June 2025 and spans from 1st July to 30th September 2025. This procurement process was conducted through Crown Commercial Services RM1557.14 G Cloud 14, allowing for a full contract extension with a possible three-month extension, reaching a total value of £219,470.

Businesses in IT services and consulting sectors stand to benefit from this contract, especially those with experience in handling large-scale operations for local councils. Despite not targeting SMEs or VCSE organisations, larger enterprises such as Civica UK Limited, which was awarded this contract, can expect growth opportunities through collaborations with government bodies. Companies specialising in software development and call handling for public finance might find similar opportunities in future tenders, leveraging their experience to build lasting partnerships with local authorities.

## Notice

Revenues and Benefits Processing and Call Handling 2025 Additional information: Award via Crown Commercial Services RM1557.14 G Cloud 14 - Full Contract Extension value with 3 month extension will be PS219,470

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20454571-6d6f-4976-955b-90ca4ae64f38 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Jun 2025 |
| Submission deadline | 17 Jun 2025 |
| Future notice date | Not specified |
| Award date | 23 Jun 2025 |
| Contract period | 24 Jun 2025 - 30 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £109,735 |
| Lots value | Not specified |
| Awards value | £109,735 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | BIRKENHEAD |
| Post town | Chester |
| Postcode | CH41 2AB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Birkenhead and Tranmere |
| Westminster constituency | Birkenhead |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Jun 2025 at 08:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20454571-6d6f-4976-955b-90ca4ae64f38

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20454571-6d6f-4976-955b-90ca4ae64f38
  25th June 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5766ad83-d8aa-4c65-a1ee-bf00a01d19ea.json.