---
title: "Digital Engagement Platform (Product)"
ocid: "ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-07-26"
---

# Digital Engagement Platform (Product)

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3.json)

## Summary

The procurement process for a Digital Engagement Platform (Product) has been completed by HM Revenue & Customs. This contract falls under the industry category of "Miscellaneous software development services and computer systems" (CPV: 72212900) and is located in the United Kingdom. Significant dates include the end of the tender period on 28th May 2024 and the start of the contract on 19th September 2024, which will run until 18th September 2025. The procurement was conducted through a selective method involving a call-off from a framework agreement, with a total awarded value of £1,279,629.48. The awarded contract was officially published on 26th July 2024.

This tender presents substantial opportunities for businesses involved in software development and digital engagement solutions. It is well-suited for large enterprises capable of delivering comprehensive software and support services. Although this specific tender was not aimed at SMEs or VCSEs, more extensive enterprises can still leverage the requirements and framework involvement to explore future opportunities and similar calls. The successful bidder, BYTES SOFTWARE SERVICES LIMITED, has demonstrated its capability in this domain, setting a precedent for the level of quality and service expected in such contracts.

## Notice

Agreement for the provision of a contact digital engagement platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c75d4027-869f-4976-bd47-3bac0376e3be |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2024 |
| Submission deadline | 28 May 2024 |
| Future notice date | Not specified |
| Award date | 23 Jun 2024 |
| Contract period | 18 Sep 2024 - 18 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,279,629 |
| Lots value | Not specified |
| Awards value | £1,279,629 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212900 - Miscellaneous software development services and computer systems

## Release History

- 26 Jul 2024 at 17:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c75d4027-869f-4976-bd47-3bac0376e3be

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c75d4027-869f-4976-bd47-3bac0376e3be
  26th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5793564d-7161-4ab1-b5da-d1901975a8d3.json.