---
title: "GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026"
ocid: "ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING LIMITED"
published: "2026-05-08"
---

# GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026

Buyer: FLAGSHIP HOUSING LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa.json)

## Summary

The contract award process for "GB-Norwich: This is an award against Gcloud 14 RM1557.14 for Income Analytics and Engagement service 2026" has been completed by Flagship Housing Limited, a leading entity based in Norwich. The procurement falls under the IT services category, specifically consulting, software development, internet, and support for the East of England region, United Kingdom. With a focus on income maximisation and operational efficiency for the Income Collection team, this tender was initially open until 17th April 2026, with the contract running from 1st May 2026 to 30th April 2028. The contract was awarded on 23rd April 2026 to Voicescape Limited, signifying the transition from tender to award stage.

This procurement opportunity highlights potential growth for businesses specialising in IT services, particularly those offering analytics tools and engagement platforms. The awarded contract, valued at approximately £306,453.60, provides substantial engagement in developing solutions that enhance financial efficiency. Businesses equipped to deliver consulting and software development services centred on income analytics would find this contract highly relevant. Although not specified for SMEs or VCSEs, companies with a robust capability in providing innovative IT solutions that align with operational efficiency and income maximisation will be well-positioned to secure such contracts in the future.

## Notice

Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9ac98528-1baf-4940-9284-6eb2f0ce4716 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 May 2026 |
| Submission deadline | 16 Apr 2026 |
| Future notice date | Not specified |
| Award date | 22 Apr 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £306,453 |
| Lots value | Not specified |
| Awards value | £306,453 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING LIMITED |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 8 May 2026 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9ac98528-1baf-4940-9284-6eb2f0ce4716

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9ac98528-1baf-4940-9284-6eb2f0ce4716
  8th May 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1034690555
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-57a45bed-fff6-4816-8083-6a18b969ffaa.json.