---
title: "Interim Business Analyst"
ocid: "ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2017-03-27"
---

# Interim Business Analyst

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86

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## Summary

The procurement process for the "Interim Business Analyst" contract is conducted by the Water Services Regulation Authority, located in Birmingham, England. This tender falls under the services category, specifically regarding the supply of personnel, and involves a direct procurement method through a direct award. The tender period concluded on 20 February 2017, with the contract period commencing on 1 March 2017 and lasting until 31 March 2017. The awarded contract, valued at £12,050.85, was officially published on 27 March 2017.

This tender presents significant opportunities for businesses specialising in consultancy services and individuals offering expertise in contact management systems, particularly those capable of understanding and executing detailed specifications. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the project aims to collaborate closely with the successful bidder to enhance the agile implementation of the new system. Firms with a background in business analysis or similar areas may find this contract aligns well with their service offerings.

## Notice

A project was established to replace the current casework management system, which is life-expired. In early discussions the scope was expanded to include all customer contact and stakeholder management more generally. A wide range of development costs was given in early supplier engagement. We seek to reduce the uncertainty and gain better value for money by providing a more fully articulated set of requirements in the final tender documents and providing some information on process numbers and indicative process maps. The purpose of the work is to draft a specification for a new Contact Management System, comprising a detailed set of requirements and a set of as-is business processes, suitable for incorporation into an Invitation to Tender. We intend to use the requirements as they are constructed. The process maps will be a guide to potential tenderers on the scope and complexity of our processes, which the successful tenderer will be able to work with us to improve during an agile implementation. Objectives Deliver a specification for the Contact Management System setting out: * A detailed set of requirements for the system, including user needs functionality, and integrations * Which features are considered essential and which desirable, and * A set of process maps and other suitable descriptions, based on current working practice, of all the business processes within the scope of the CMS project. The specification must be sufficiently detailed to enable potential tenderers to understand what Ofwat is looking for with a minimum of calls for clarification. The specification must be sufficiently clear and detailed enough to enable potential tenderers to enter a tender price with the minimum of risk pricing included.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5aff9a86-829f-4d47-a037-7dc6a57953b3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2017 |
| Submission deadline | 20 Feb 2017 |
| Future notice date | Not specified |
| Award date | 28 Feb 2017 |
| Contract period | 1 Mar 2017 - 31 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £12,050 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RETHINK RECRUITMENT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 27 Mar 2017 at 13:10 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5aff9a86-829f-4d47-a037-7dc6a57953b3
- 20 Mar 2017 at 12:08 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/5aff9a86-829f-4d47-a037-7dc6a57953b3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/5aff9a86-829f-4d47-a037-7dc6a57953b3
  27th March 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/8e34fb8b-c845-4b0c-a6f2-0248d79d7cc1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-57dd5314-85f1-466c-acdd-8b7c488cbc86.json.