---
title: "19 096 Telephony Components - WFO ACR Call Recording and Tiger Support and Upgrade"
ocid: "ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CHESHIRE EAST BOROUGH COUNCIL"
published: "2019-08-25"
---

# 19 096 Telephony Components - WFO ACR Call Recording and Tiger Support and Upgrade

Buyer: CHESHIRE EAST BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05

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## Summary

The procurement process involved Cheshire East Borough Council, which has directly awarded a contract for the title "19 096 Telephony Components - WFO ACR Call Recording and Tiger Support and Upgrade". This contract falls under the software package and information systems industry category, with a total value of £196,284. The contract was awarded on 22nd July 2019, with an effective period commencing from 23rd July 2019 and concluding on 31st December 2020. The delivery location for the services is in the North West region of the United Kingdom, with the tender period having ended on 11th July 2019.

This award presents significant opportunities for businesses operating in the telecommunications and software services sector, particularly those capable of providing advanced telephony solutions and workforce optimisation support. Small and medium-sized enterprises (SMEs) are encouraged to engage in similar tenders, as Cheshire East Borough Council demonstrates support for SME participation in its procurement processes. Competing businesses should focus on offering innovative technologies and reliable service delivery, positioning themselves to tap into the growing demand for telephony and support services within the local government sector.

## Notice

******************************THIS IS AN AWARDED OPPORTUNITY ************************************************************************* Cheshire East BC on behalf of itself and Cheshire West and Chester BC have directly awarded a contract to Maintel for the upgrades of 3 additional Telephony components for Workforce Optimisation (WFO), ACR (Call recording), and Tiger via CCS Framework Agreement RM 1045 framework Lot 5

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1ac5a7b8-4d3a-41bc-aa4d-52a34c5edea2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Aug 2019 |
| Submission deadline | 11 Jul 2019 |
| Future notice date | Not specified |
| Award date | 21 Jul 2019 |
| Contract period | 22 Jul 2019 - 31 Dec 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £196,284 |
| Lots value | Not specified |
| Awards value | £196,284 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CHESHIRE EAST BOROUGH COUNCIL |
| Locality | SANDBACH |
| Post town | Crewe |
| Postcode | CW11 1HZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD62 Cheshire East |
| Local authority | Cheshire East |
| Electoral ward | Sandbach Town |
| Westminster constituency | Congleton |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MAINTEL EUROPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Aug 2019 at 09:37 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1ac5a7b8-4d3a-41bc-aa4d-52a34c5edea2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1ac5a7b8-4d3a-41bc-aa4d-52a34c5edea2
  25th August 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.cheshireeast.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-57f2acb3-8c4c-4527-abf3-3c9b4d318d05.json.