---
title: "Workforce, Training and Education IT Service Desk"
ocid: "ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2026-04-02"
---

# Workforce, Training and Education IT Service Desk

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7.json)

## Summary

The procurement process led by NHS England, based in Leeds, focuses on acquiring IT service desk and customer engagement software licences for Healthcare Education teams in London and the Midlands. This selective tender, completed as a call-off from a framework agreement, aimed to procure software packages and information systems, classified under the CPV code 48000000. The purchasing process progressed from tender to award status, with the contract being awarded to Freshworks Inc. on 30th March 2026. The tendering period concluded on 8th January 2026, with the contract slated for execution from 1st March 2026 to 1st March 2028. The total awarded contract value is £371,484.

This contract provides substantial opportunities for firms specialising in software and information systems, particularly those offering innovative IT service desk solutions. Small and medium-sized enterprises (SMEs) are especially encouraged to partake, as evidenced by the tender's suitability for such businesses. The prospective businesses would ideally have expertise in technology-enhanced learning tools and be familiar with the educational needs of healthcare industries. Engaging in this contract could bolster a company's presence in the UK public sector and expand its footprint into the healthcare education technology market.

## Notice

IT Service Desk and Customer Engagement software licences provision for the Technology Enhanced Learning (National) and Healthcare Education Teams (London and Midlands).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fc79c1d1-805d-4cc6-861a-35d24ec20077 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Not specified |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | 8 Jan 2026 |
| Future notice date | Not specified |
| Award date | 29 Mar 2026 |
| Contract period | 1 Mar 2026 - 1 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £371,484 |
| Lots value | Not specified |
| Awards value | £371,484 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Apr 2026 at 15:07 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fc79c1d1-805d-4cc6-861a-35d24ec20077

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fc79c1d1-805d-4cc6-861a-35d24ec20077
  2nd April 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7.json.