---
title: "Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS)"
ocid: "ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BCH PROCUREMENT (REPRESENTING THE POLICE AND CRIME COMMISSIONERS FOR BEDFORDSHIRE, CAMBRIDGESHIRE AND HERTFORDSHIRE )"
published: "2018-02-05"
---

# Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS)

Buyer: BCH PROCUREMENT (REPRESENTING THE POLICE AND CRIME COMMISSIONERS FOR BEDFORDSHIRE, CAMBRIDGESHIRE AND HERTFORDSHIRE )  
Current stage: Award  
OCID: ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a

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## Summary

The procurement process involves BCH Procurement, representing The Police and Crime Commissioners for Bedfordshire, Cambridgeshire, and Hertfordshire, as the buying organisation. They are seeking a contractor for the "Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS)" in the computer equipment and supplies industry category. The tender was conducted through an open procedure, with the contract period starting on 21 December 2017 and ending on 18 February 2023. The award date for this contract was 21 December 2017, with a total value of £353,888. The delivery will be carried out across various locations, including the United Kingdom and other territories.

This tender presents significant opportunities for businesses specialising in customer relationship management and content management systems, particularly those that provide software development services. Companies of varying sizes, including small and medium-sized enterprises (SMEs), would be well-suited to compete, given the open procurement method. Businesses that excel in computer software development, particularly with expertise in CRM and CMS solutions, can leverage this contract to grow by gaining visibility and establishing relationships within the public sector.

## Notice

Contract for the Provision of a Customer Relationship Management System (CRM) and Content Management System (CMS)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/701881a9-c503-465d-ad0a-5eb2758c8ccc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2018 |
| Submission deadline | 20 Nov 2017 |
| Future notice date | Not specified |
| Award date | 21 Dec 2017 |
| Contract period | 1 Feb 2018 - 1 Feb 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £353,888 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BCH PROCUREMENT (REPRESENTING THE POLICE AND CRIME COMMISSIONERS FOR BEDFORDSHIRE, CAMBRIDGESHIRE AND HERTFORDSHIRE ) |
| Locality | ROYSTON |
| Post town | Stevenage |
| Postcode | SG8 7BZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | North Hertfordshire |
| Electoral ward | Royston Palace |
| Westminster constituency | North East Hertfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROVIDENT CRM |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 30200000 - Computer equipment and supplies
- 48445000 - Customer Relation Management software package
- 48783000 - Content management software package
- 72212445 - Customer Relation Management software development services
- 72212783 - Content management software development services

## Release History

- 5 Feb 2018 at 12:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/701881a9-c503-465d-ad0a-5eb2758c8ccc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/701881a9-c503-465d-ad0a-5eb2758c8ccc
  5th February 2018 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=21971&B=BLUELIGHT
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/29016
  User / Company

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-58488116-191f-4b37-8722-4f61c251811a.json.