---
title: "Single View of the Customer /Integrated CRM"
ocid: "ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2020-12-21"
---

# Single View of the Customer /Integrated CRM

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f.json)

## Summary

The procurement process titled "Single View of the Customer / Integrated CRM" was conducted by Highways England Company Limited, focusing on highways consultancy services. This award was announced on 21st December 2020, following a selective procurement method through a call-off from a framework agreement. The initial tender period ended on 4th December 2020, and the contract duration spans from 15th December 2020 to 31st March 2021, with an awarded contract value of £119,370. The project is situated in England, specifically requiring delivery addresses within the region.

This tender presents a significant opportunity for businesses specialising in data integration and customer relationship management solutions, particularly those with experience in Microsoft Dynamics. Small and medium-sized enterprises (SMEs) would be well-positioned to compete for similar future contracts, especially those capable of delivering innovative solutions in the highways consultancy sector. Engaging with such opportunities could foster growth and visibility for businesses keen to expand their public sector involvement.

## Notice

To scope a single view of the customer through the integration of data across our existing instances of Microsoft Dynamics.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b551cddc-e508-4bf0-b9f5-b3ed27ed25ed |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2020 |
| Submission deadline | 4 Dec 2020 |
| Future notice date | Not specified |
| Award date | 4 Dec 2020 |
| Contract period | 15 Dec 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £119,370 |
| Lots value | Not specified |
| Awards value | £119,370 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INCREMENTAL GROUP |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 21 Dec 2020 at 16:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b551cddc-e508-4bf0-b9f5-b3ed27ed25ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b551cddc-e508-4bf0-b9f5-b3ed27ed25ed
  21st December 2020 - Awarded contract notice on Contracts Finder
- https://www.econtrack.com/Project/View.aspx?data=fdHofPpupBTXv%2bHqwggTpQ%3d%3d
  epims link

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-584fcde1-2307-4f6c-b873-82b76eae6b4f.json.