---
title: "Microsoft Dynamics 365 Contact Centre Telephony Programme"
ocid: "ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUFFOLK COUNTY COUNCIL"
published: "2026-03-16"
---

# Microsoft Dynamics 365 Contact Centre Telephony Programme

Buyer: SUFFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca.json)

## Summary

SUFFOLK COUNTY COUNCIL has completed the award stage for the "Microsoft Dynamics 365 Contact Centre Telephony Programme." This procurement falls under the IT services category, specifically consulting, software development, Internet, and support, with a geographical focus on the East of England, United Kingdom. The contract was awarded as part of the G-Cloud 14 Framework Agreement (RM1557.14), employing a selective procurement method through a call-off from a framework agreement. The contract runs from 2nd March 2026 until 1st March 2029, valued at £65,000. This tender process was completed efficiently, marking its conclusion with the award published on 16th March 2026.

The successful tender by TTEC Consulting (UK) Limited presents significant business growth opportunities, particularly for small or medium-sized enterprises (SMEs) specialising in IT services. With a focus on implementing Microsoft Dynamics 365 for contact centre and customer service telephony solutions, businesses with competencies in software development and IT consultancy services are well-positioned to compete for similar future procurement opportunities. This contract aligns with Suffolk County Council's continued focus on digital transformation, offering sub-contracting and partnership potentials within the IT sector in the region.

## Notice

Previously awarded. Published here for transparency purposes. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft Dynamics 365 Contact Centre and Customer Service Telephony Programme

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/20d4903e-3182-4b5b-8338-5d670153010e |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Mar 2026 |
| Submission deadline | 1 Mar 2026 |
| Future notice date | Not specified |
| Award date | 1 Mar 2026 |
| Contract period | 2 Mar 2026 - 1 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000 |
| Lots value | Not specified |
| Awards value | £65,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUFFOLK COUNTY COUNCIL |
| Locality | IPSWICH |
| Post town | Ipswich |
| Postcode | IP1 2BX |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TTEC CONSULTING (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Mar 2026 at 11:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/20d4903e-3182-4b5b-8338-5d670153010e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/20d4903e-3182-4b5b-8338-5d670153010e
  16th March 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-58c58d9d-3ae8-447f-9636-2c7b8df425ca.json.