---
title: "IT Service Management Tool"
ocid: "ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BRITISH TRANSPORT POLICE"
published: "2018-12-18"
---

# IT Service Management Tool

Buyer: BRITISH TRANSPORT POLICE  
Current stage: Award  
OCID: ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45.json)

## Summary

The British Transport Police is seeking an IT Service Management Tool under the selective procurement method, with a total contract value of £300,000. The tender, referenced as BTPCON071, falls under the industry category of Software package and information systems. The tender period concluded on 31st August 2018, and the contract is set to commence on 26th October 2018, extending for three years until 25th October 2021. This initiative ensures continuity of service as the existing contract for the service desk solution expires on 13th January 2019, necessitating a timely replacement.

This tender presents opportunities for businesses specialising in IT services, particularly those that develop software as a service (SaaS) solutions. Companies that can offer reliable service desk solutions and have experience working within the public sector are especially well-suited to compete. Additionally, as the contract will support the British Transport Police's operational needs, firms that can demonstrate a strong track record in service delivery and customer support will have a competitive advantage in this procurement process.

## Notice

The Authority is the national Police Force for railways, with over 5,400 employees based in 140 locations across England, Scotland and Wales. On a daily basis the Authority's Officers police the journeys of over six million people throughout the country. Currently the Human Resources (HR), Integrated Systems Programme (ISP) and Technology Departments within the Authority hold a contract with a third-party supplier for the provision of a service desk solution, to monitor and manage the delivery of their transactional support for the Authority's employees. The contract for the current Software as a Service (SaaS) service desk expires on 13th January 2019, and will need to be replaced by a suitable service desk solution such that there is no break in the continuity of services through the current contract end date. The Call Off Contract is taking place under Framework RM3804 Technology Services 2 Lot 3A. Potential Providers completed Tender returns must be uploaded to the CCS eSourcing suite.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c1ca28fa-1d15-4388-9346-c36782fca02b |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2018 |
| Submission deadline | 31 Aug 2018 |
| Future notice date | Not specified |
| Award date | 8 Oct 2018 |
| Contract period | 12 Nov 2018 - 11 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £240,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRITISH TRANSPORT POLICE |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 9LN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 Dec 2018 at 15:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c1ca28fa-1d15-4388-9346-c36782fca02b
- 21 Aug 2018 at 09:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a90931c8-f6bb-453e-ad3f-987169cb6a02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c1ca28fa-1d15-4388-9346-c36782fca02b
  18th December 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/a90931c8-f6bb-453e-ad3f-987169cb6a02
  21st August 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-58cd9816-af8f-4851-8005-de563be14e45.json.