---
title: "Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)"
ocid: "ocds-b5fd17-58dee492-c56f-4d5b-ac5e-b9209fa57958"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58dee492-c56f-4d5b-ac5e-b9209fa57958"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58dee492-c56f-4d5b-ac5e-b9209fa57958.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58dee492-c56f-4d5b-ac5e-b9209fa57958.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "WATER SERVICES REGULATION AUTHORITY"
published: "2018-05-17"
---

# Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)

Buyer: WATER SERVICES REGULATION AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-58dee492-c56f-4d5b-ac5e-b9209fa57958

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## Summary

The WATER SERVICES REGULATION AUTHORITY is seeking to engage suppliers for the project titled "Designing and running C-MeX and D-MeX pilots for 2019 Price Review (PR19)" within the market research services category. This procurement is currently in the Award stage, following the completion of the tender period on 14 February 2018. The contract has a value of £193,610 and is set to be executed from 27 February 2018 until 31 January 2019. The work locations include Birmingham and London, United Kingdom, and the procurement method employed is selective, specifically through a call-off from a framework agreement.

This project presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in market research and customer survey design. Businesses that are adept at conducting detailed customer feedback analysis and have experience with regulatory frameworks, particularly in the water services sector, will find this tender suitable. The successful supplier will be expected to design and implement pilot surveys, providing opportunities to demonstrate expertise in customer service evaluation and stakeholder engagement.

## Notice

The main objective of this project is to: 1. Test all aspects of C-MeX and D-MeX so the incentives meet the success criteria, set out in section 1.3 above, and are developed to the point where they can be run in shadow form (as a full scale dry run) in 2019-20, and have financial incentives applied on an annual basis from April 2020 onwards. This involves design and running at least two waves of pilot customer surveys for C-MeX and D-MeX that are consistent with the design decisions of each incentive outlined in the methodology statement 'Delivering Water 2020: our methodology for the 2019 price review'. Two further subsidiary objectives are to: 2. Provide advice and make evidence-based recommendations on some of the outstanding elements of the C-MeX design not covered by the decisions published in the PR19 methodology statement, including: * whether NPS should form part of the financial incentive; * the weightings of the customer service and customer experience surveys within the C-MeX calculation; * the most appropriate source of data for the cross-sector challenge in C-MeX; and * how to adapt C-MeX, if necessary, based on the results of the C-MeX pilot. 3. Provide advice on and make evidence-based recommendations on how to adapt D-MeX, if necessary, based on the results of the D-MeX pilot. Scope of Work Stage 1 involves helping Ofwat to devise a detailed methodology for piloting C-MeX and D-MeX. It involves adding the methodological detail to the PR19 methodology statement relating to the design of C-MeX and D-MeX, determining the most appropriate surveying methodology. Stage 2 involves running at least two waves of the surveys for C-MeX and D-MeX in pilot form. C-MeX consists of two surveys and our current preference is for two surveys for D-MeX so the project consists of running four surveys for two waves. The provider will be required to familiarise themselves with areas of work referenced and hyperlinked in Appendix 3 on C-MeX and D-MeX. They will also be required to keep up to date with policy developments in these areas, which may include liaising with relevant stakeholders. The successful provider could choose to run stakeholder workshops as part of the project. The scope will not require the provider to support Ofwat in finalising the selection of the quantitative measures to be included in D-MeX. All decisions on the final design of C-MeX and D-MeX will remain for Ofwat.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b2a5eb18-665a-4639-9a61-10b3c2f76679 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 May 2018 |
| Submission deadline | 14 Feb 2018 |
| Future notice date | Not specified |
| Award date | 22 Feb 2018 |
| Contract period | 27 Feb 2018 - 31 Jan 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £193,610 |
| Lots value | Not specified |
| Awards value | £193,610 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WATER SERVICES REGULATION AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England), TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NAVIGATOR RESEARCH PLANNING COMMUNICATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 17 May 2018 at 13:42 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2a5eb18-665a-4639-9a61-10b3c2f76679
- 18 Apr 2018 at 11:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b2a5eb18-665a-4639-9a61-10b3c2f76679

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b2a5eb18-665a-4639-9a61-10b3c2f76679
  17th May 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/160aa5c8-c2bd-49a3-8253-b7e5f2165558
  Contract

## Provenance

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