---
title: "Provision of Salesforce Support"
ocid: "ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2024-11-22"
---

# Provision of Salesforce Support

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19)  
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## Summary

The Crown Commercial Service (CCS) has awarded a contract for the provision of Salesforce support services, with the tender reference CCSO23A12. The procurement, classified under CPV code 32344270 (Radio and telephone control system), encompasses services including telephone and email consultancy to the CCS Technology Operations Team. The awarded contract, valued at £51,543.76, commenced on 1st October 2023 and will end on 30th September 2024. This contract was part of a selective procurement method, using a call-off from a framework agreement, targeting a broad geographical delivery area which includes the UK, various territories, and numerous international locations.

This tender presents significant growth opportunities for businesses experienced in Salesforce consultancy and support. Companies capable of providing high-quality telephone and email consultancy services on the Salesforce platform would be well-suited for similar future contracts. Both large businesses and those with specialised expertise in Salesforce consultancy can leverage such opportunities to expand their portfolios and establish a stronger relationship with public sector clients such as the CCS. Utilizing an existing framework agreement adds streamlined procurement potential for eligible service providers.

## Notice

Telephone and email consultancy, specific to the Salesforce platform, to the CCS Technology Operations Team on best approach or method of development or issue resolution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ef2a2725-c763-44ba-a482-6314151f56fd |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Nov 2024 |
| Submission deadline | 29 Sep 2023 |
| Future notice date | Not specified |
| Award date | 30 Sep 2023 |
| Contract period | 30 Sep 2023 - 30 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £42,755 |
| Lots value | Not specified |
| Awards value | £51,543 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRIGHTGEN |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32344270 - Radio and telephone control system

## Release History

- 22 Nov 2024 at 09:41 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef2a2725-c763-44ba-a482-6314151f56fd
- 13 Oct 2023 at 14:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ef2a2725-c763-44ba-a482-6314151f56fd

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ef2a2725-c763-44ba-a482-6314151f56fd
  22nd November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c1d8d6d3-0095-426f-9614-7e094c216d72
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c94e4f1c-2754-4248-b41e-f88f0f4b06be
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d14e65c3-8c09-4c39-a941-9a478cd688d7

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-58e03e20-f60c-41ed-9908-3c1f550c0f19.json.