---
title: "Problem Debt Customer Engagement"
ocid: "ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FOLKESTONE AND HYTHE DISTRICT COUNCIL"
published: "2025-05-20"
---

# Problem Debt Customer Engagement

Buyer: FOLKESTONE AND HYTHE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837

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## Summary

The procurement process titled "Problem Debt Customer Engagement" was conducted by Folkestone and Hythe District Council, located in Folkestone, England. This contract, classified under the CPV code 79940000 for Collection Agency Services and additional classification for Administrative Social Services, has recently reached the award stage. The procurement method employed was a direct award, reflecting a streamlined process. Key dates include the contract period from 10th September 2024 to 9th September 2025, with SIGMA CONNECTED LTD, a large-scale supplier, being the awarded contractor. The process is designed to provide holistic support to residents in the South East, United Kingdom, to aid in resolving various bills and improving council engagement.

This tender offers significant opportunities for businesses involved in customer engagement and debt management, particularly those with expertise in administrative social services. The procurement method highlights the Council's preference for direct interaction, suggesting a suitability for businesses capable of providing immediate and effective solutions. The contract, valued at £40,000, aligns with the needs of SMEs and VCSEs, presenting a lucrative opportunity for smaller organisations looking to expand their client base and expertise in public sector contracts.

## Notice

ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/945317fc-32c0-454e-8263-bd4383f06a02 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2025 |
| Submission deadline | 9 Jun 2024 |
| Future notice date | Not specified |
| Award date | 30 Jul 2024 |
| Contract period | 9 Sep 2024 - 9 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | £40,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOLKESTONE AND HYTHE DISTRICT COUNCIL |
| Locality | FOLKESTONE |
| Post town | Canterbury |
| Postcode | CT20 2QY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ44 East Kent |
| Local authority | Folkestone and Hythe |
| Electoral ward | Folkestone Central |
| Westminster constituency | Folkestone and Hythe |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SIGMA CONNECTED |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79940000 - Collection agency services
- 85321000 - Administrative social services

## Release History

- 20 May 2025 at 13:21 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/945317fc-32c0-454e-8263-bd4383f06a02

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/945317fc-32c0-454e-8263-bd4383f06a02
  20th May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.folkestone-hythe.gov.uk/council-transparency/procurement-information

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837.json.