---
title: "Digital Engagement Platform - Optimisation Services"
ocid: "ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2024-07-26"
---

# Digital Engagement Platform - Optimisation Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d.json)

## Summary

H M Revenue & Customs (HMRC) has completed the procurement process for optimising its Digital Engagement Platform under the GCLOUD 13 framework. The procurement, categorised under "Miscellaneous software development services and computer systems" (CPV code 72212900), involved a selective method, specifically a call-off from a framework agreement. The successful tender culminated in the awarding of a contract to Microsoft Limited on 27th June 2024, with the contract period set from 19th September 2024 to 18th September 2025. This contract, valued at £2,229,650.78, will be executed across the United Kingdom. 

This tender creates substantial business growth opportunities, particularly for companies experienced in software development and digital engagement platforms. Though the procurement process has concluded with Microsoft Limited as the supplier, similar future contracts can be lucrative for large-scale companies capable of delivering robust IT solutions and optimising digital infrastructure. Businesses wanting to enter this competitive domain should focus on developing strong capabilities in software development services, staying abreast of framework agreements like GCLOUD, and positioning themselves as capable, reliable, and innovative partners to government entities such as HMRC.

## Notice

Optimisation of HMRC Digital Engagement Platform, GCLOUD 13 framework call off

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/135dddee-2e04-40d7-8d63-6700340f7936 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jul 2024 |
| Submission deadline | 31 May 2024 |
| Future notice date | Not specified |
| Award date | 26 Jun 2024 |
| Contract period | 18 Sep 2024 - 18 Sep 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,229,650 |
| Lots value | Not specified |
| Awards value | £2,229,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212900 - Miscellaneous software development services and computer systems

## Release History

- 26 Jul 2024 at 17:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/135dddee-2e04-40d7-8d63-6700340f7936

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/135dddee-2e04-40d7-8d63-6700340f7936
  26th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-58fa2647-1755-41ad-a388-53f309af2e0d.json.