---
title: "Customer contact centre solution"
ocid: "ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LANCASHIRE COUNTY COUNCIL"
published: "2023-03-31"
---

# Customer contact centre solution

Buyer: LANCASHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47)  
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## Summary

The Lancashire County Council has awarded a contract for the provision and support of a customer contact centre solution through a selective procurement method. The contract, titled "Customer contact centre solution," falls under the services category with a contract value of £2,471,104. The contract period is set to start on May 1, 2023, and end on March 31, 2027, with a tender deadline of November 28, 2022. The buying organisation can be contacted via James Bennett at digitalprocurement@lancashire.gov.uk or 01772 539970. The location for service delivery is in the North West region of the United Kingdom.

This contract opportunity, awarded to Content Guru Limited, is suited for businesses providing Customer Relation Management software solutions. SMEs interested in providing customer service delivery solutions should consider leveraging their expertise to compete in this procurement process. The contract award, obtained through a framework agreement, can open doors for business growth, particularly for firms specialising in customer service technologies and solutions.

## Notice

Provision and support of customer contact system solution for customer service delivery

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8d44b679-7817-4aa2-aaf0-a4604cc4d665 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2023 |
| Submission deadline | 28 Nov 2022 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | 30 Apr 2023 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,471,104 |
| Lots value | Not specified |
| Awards value | £2,471,104 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LANCASHIRE COUNTY COUNCIL |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR1 8XJ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD45 Mid Lancashire |
| Local authority | Preston |
| Electoral ward | City Centre |
| Westminster constituency | Preston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONTENT GURU |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 31 Mar 2023 at 15:03 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8d44b679-7817-4aa2-aaf0-a4604cc4d665

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8d44b679-7817-4aa2-aaf0-a4604cc4d665
  31st March 2023 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.lancashire.gov.uk/business/tenders-and-procurement/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47.json.