---
title: "International & EU Customer Relationship Management"
ocid: "ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF HULL"
published: "2018-10-19"
---

# International & EU Customer Relationship Management

Buyer: UNIVERSITY OF HULL  
Current stage: Award  
OCID: ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4

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## Summary

The contract opportunity titled "International & EU Customer Relationship Management" was initiated by the University of Hull, located in Hull, United Kingdom. This procurement falls under the services category, specifically regarding customer relationship management software and associated development services. The tender process was conducted as an open procedure and is currently marked as complete, with the award being made on 19 October 2018 for a total value of £222,871. The contract period spans from 1 October 2018 to 30 September 2021, and initial bids were required to be submitted by 22 May 2018.

This tender presents lucrative opportunities for SMEs that specialise in customer relationship management software or its development services, particularly those looking to expand into international and EU markets. Businesses that can provide robust lead management and conversion solutions will find themselves well-suited to compete for this contract, given the focus on enhancing operational capacity for managing enquiries and enrolments at UoH. Interested suppliers are encouraged to engage with the buying organisation, University of Hull, to explore potential collaborations.

## Notice

This provision is to cover international and EU lead management and conversion activity for both enquirers (point of enquiry through to application) and offers holders (point of offer issuing through to enrolment at UoH).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ab245f30-9f1f-4800-b738-7d8e16ce0c7a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2018 |
| Submission deadline | 22 May 2018 |
| Future notice date | Not specified |
| Award date | 18 Oct 2018 |
| Contract period | 30 Sep 2018 - 30 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | Not specified |
| Awards value | £222,871 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF HULL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU6 7RX |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | University |
| Westminster constituency | Kingston upon Hull North and Cottingham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UNIQUEST |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 19 Oct 2018 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ab245f30-9f1f-4800-b738-7d8e16ce0c7a
- 1 May 2018 at 13:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3113683a-1dcf-4561-a73e-56572fdf2bfc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ab245f30-9f1f-4800-b738-7d8e16ce0c7a
  19th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/3113683a-1dcf-4561-a73e-56572fdf2bfc
  1st May 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59183530-0a9a-4fe0-b39a-01f51903a1d4.json.