---
title: "Crossrail 2 CRM Consultancy Services RM"
ocid: "ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2018-11-21"
---

# Crossrail 2 CRM Consultancy Services RM

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d

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## Summary

The procurement process titled "Crossrail 2 CRM Consultancy Services RM" was conducted by Transport for London, focusing on the provision of operational support and system configuration services for the Microsoft Dynamics 365 CRM system. This service falls under the software package and information systems industry category, with a total contract value of £1,000,000. The procurement was carried out through a selective method as a call-off contract from a framework agreement. This contract commenced on 28th July 2018 and is set to conclude on 26th July 2020, having reached the award stage on 27th July 2018, with the final notice published on 21st November 2018. The project is located in London, United Kingdom.

This opportunity allows businesses specialising in CRM system support and optimisation, particularly in the software services sector, to position themselves for growth. With a focus on 2nd line support and tailored professional services, small and medium-sized enterprises (SMEs) with capabilities in software configuration and operational support would be particularly well-suited to compete for similar future tenders. Such contracts can enhance a firm's portfolio and establish lasting relationships with significant public sector clients like Transport for London.

## Notice

G-Cloud 9 Call-Off contract. The contract is broadly separated into two parts: 1) Operational Support The supplier provides 2nd line support for Crossrail 2's CRM system (Microsoft Dynamics 365) 2) System Configuration A range of professional services, tailored for the delivery of custom enhancement to the CRM system. Both the ongoing support and specific professional services are captured in SoWs

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9928f94d-261a-4371-93e6-609777f7c536 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2018 |
| Submission deadline | 27 Jul 2018 |
| Future notice date | Not specified |
| Award date | 26 Jul 2018 |
| Contract period | 27 Jul 2018 - 26 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0BD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CODEC-DSS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 21 Nov 2018 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9928f94d-261a-4371-93e6-609777f7c536

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9928f94d-261a-4371-93e6-609777f7c536
  21st November 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/32c3b102-c801-4cb6-8b4d-5e7744563f30
  Crossrail 2 CRM Consultancy Services RM

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5920dfb2-6699-4120-bd60-8f235d56768d.json.