---
title: "Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)"
ocid: "ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFCOM"
published: "2026-03-11"
---

# Communications Consumer Panel: Moving Home, Staying Connected (consumer research, telecoms and postal services)

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade.json)

## Summary

The procurement process led by OFCOM involves a tender titled "Communications Consumer Panel: Moving Home, Staying Connected" focusing on consumer research in telecoms and postal services. This public procurement falls under the category of market research services and has been awarded to Strat7 Limited, trading as Jigsaw Research. The contract, valued at £49,300 GBP, commenced on 23rd January 2026 and will conclude on 5th May 2026. Located across various regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, and the UK, the procurement method utilised a mini competition via the Ofcom Market Research Framework Agreement. This award stage offers insight into consumer interactions during home relocations, including challenges in service continuity and digital transformations.

This tender represents substantial opportunities for businesses specialising in market research, particularly those experienced with consumer interactions in telecoms and postal services. SMEs and VCSEs, which demonstrate expertise in handling complex research projects on digital changeovers and service transitions, would find this procurement attractive for expanding their reach and enhancing service offerings. As a buyer, OFCOM’s engagement with the supplier Strat7 Limited suggests a demanding contractual environment conducive to fostering robust research-oriented capabilities within the awarded entity, thus promoting business growth and diversification for market research professionals.

## Notice

Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations (migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Mini Competition via Ofcom Market Research Framework Agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2026 |
| Submission deadline | 1 Dec 2025 |
| Future notice date | Not specified |
| Award date | 8 Jan 2026 |
| Contract period | 23 Jan 2026 - 5 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,300 |
| Lots value | Not specified |
| Awards value | £49,300 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STRAT7 LIMITED, TRADING AS JIGSAW RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 11 Mar 2026 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a
  11th March 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://ofcom.bravosolution.co.uk/web/login.shtml

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade.json.