---
title: "Customer Data Analytics Services"
ocid: "ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY LIMITED"
published: "2025-03-25"
---

# Customer Data Analytics Services

Buyer: STUDENT LOANS COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b.json)

## Summary

The Student Loans Company Limited has completed the procurement process for the contract titled "Customer Data Analytics Services," identified by tender ID 2024-TR-0040. This contract falls under the industry category of Customer Satisfaction Survey Services (CPV: 79342311) and is located in Scotland (G5 8DF). The procurement stage has reached the Award stage with the award date published on 25th March 2025. The tender period ended on 12th December 2024, with the contract scheduled to run from 1st March 2025 to 28th February 2029. This selective procurement method was a call-off from a framework agreement, with a total contract value of £306,290.64.

This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) involved in customer data analytics services. By providing services to improve customer satisfaction for the Student Loans Company, businesses can develop their expertise in complying with government regulations and identifying pain points for continuous improvement. Progressive Partnership Limited, an SME based in Edinburgh, has been awarded this contract, highlighting the suitability of similarly scaled companies for such procurements.

## Notice

satisfaction levels, firstly to comply with our reporting obligations to the Department of Education principally but also other government regulatory bodies such as CDDO and DDAT. Also to identify pain points to assist with continuous improvement of the customer experience at SLC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b48ea846-9a7f-4e37-affd-7884e4b40553 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | 12 Dec 2024 |
| Future notice date | Not specified |
| Award date | 22 Jan 2025 |
| Contract period | 1 Mar 2025 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £306,290 |
| Lots value | Not specified |
| Awards value | £306,290 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY LIMITED |
| Locality | DARLINGTON |
| Post town | Glasgow |
| Postcode | G2 7JD |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PROGRESSIVE PARTNERSHIP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 25 Mar 2025 at 17:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b48ea846-9a7f-4e37-affd-7884e4b40553

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b48ea846-9a7f-4e37-affd-7884e4b40553
  25th March 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5945508b-3afc-4af9-a976-479586bc364b.json.