---
title: "Procurement of General Practices Appointment Booking Services for Practices in Kent and Medway ICB"
ocid: "ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2024-10-14"
---

# Procurement of General Practices Appointment Booking Services for Practices in Kent and Medway ICB

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff

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## Summary

The NHS South, Central and West Commissioning Support Unit has completed the procurement process for General Practices Appointment Booking Services for practices within the Kent and Medway Integrated Care Board (ICB). The contract, which falls under the software package and information systems industry category, is aimed at replacing the expired national appointment booking service previously supplied by Accurx Limited. The procurement was conducted via a call-off from the CCS G-Cloud 13 Framework (Lot 2: Cloud software), with the contract being awarded to Accurx Limited. The initial contract period is from 1st July 2024 to 30th April 2025, with the possibility of a 6-month extension. The estimated contract value is £363,198.18, and it covers locations within the South East region of England.

This tender offers significant business growth opportunities, particularly for SMEs specialising in digital healthcare solutions and software integration services. It highlights the NHS's commitment to modernising General Practice through advanced digital pathways. Businesses that possess expertise in developing interoperable systems for appointment booking and have experience working within NHS frameworks would be well-suited to compete for similar future tenders. The use of the G-Cloud 13 procurement method also suggests ongoing opportunities for suppliers listed on this framework.

## Notice

The NHS England National Commercial and Procurement Hub supported NHS Kent and Medway ICB to place a new contract for the provision of a General Practice Appointment Booking solution to replace the national contract for appointment booking supplied by Accurx Limited which expired on 30th June 2024. NHS Kent and Medway ICB's requirement is for an appointment booking solution that enables booking of appointments by patients into GP clinics, long term condition clinics and vaccination clinics with integration with GP clinical systems. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 13 Framework (RM1557.13) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to Accurx Limted. The contract is awarded for an initial period of 4 months with the option to extend for a further 6 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/060732fa-4ac1-40d6-90b7-47b3a2a46522 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Oct 2024 |
| Submission deadline | 12 Jun 2024 |
| Future notice date | Not specified |
| Award date | 30 Jun 2024 |
| Contract period | 30 Jun 2024 - 30 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £363,198 |
| Lots value | Not specified |
| Awards value | £363,198 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME15 6NB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | High Street |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACCURX |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Oct 2024 at 13:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/060732fa-4ac1-40d6-90b7-47b3a2a46522

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/060732fa-4ac1-40d6-90b7-47b3a2a46522
  14th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-597028af-c7b4-4878-a9f8-2677511443ff.json.