---
title: "Customer Relationship Management (CRM) Solution"
ocid: "ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "ONE HOUSING GROUP"
published: "2018-06-14"
---

# Customer Relationship Management (CRM) Solution

Buyer: ONE HOUSING GROUP  
Current stage: Tender  
OCID: ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9.json)

## Summary

The procurement process is being conducted by One Housing Group, which is seeking a Customer Relationship Management (CRM) Solution. This tender is categorised under the software package and information systems industry and is based in London, United Kingdom. The current procurement stage is active with a competitive dialogue method. The tender period closes on 25th July 2018, while the contract is expected to commence on 22nd March 2019 and will run until 21st March 2024.

This tender presents an excellent opportunity for businesses specialising in software development, system integration, and IT consultancy services. Companies that offer CRM software licenses, inventory management solutions, or bespoke software services would be particularly well-suited to compete for this contract, as One Housing Group aims to enhance their customer relationship capabilities through advanced technological solutions.

## Notice

Provision of CRM software licenses and system integration services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/50253dbd-3156-4b39-b9aa-1d86c9225b5c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialog |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2018 |
| Submission deadline | 25 Jul 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 22 Mar 2019 - 21 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ONE HOUSING GROUP |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 8EH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Camden Town |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48400000 - Business transaction and personal business software package
- 48430000 - Inventory management software package
- 48480000 - Sales, marketing and business intelligence software package
- 48500000 - Communication and multimedia software package
- 48510000 - Communication software package
- 48514000 - Remote access software package
- 48517000 - IT software package
- 48600000 - Database and operating software package
- 48610000 - Database systems
- 48611000 - Database software package
- 48612000 - Database-management system
- 48613000 - Electronic data management (EDM)
- 48614000 - Data-acquisition system
- 48700000 - Software package utilities
- 48780000 - System, storage and content management software package
- 48781000 - System management software package
- 48782000 - Storage management software package
- 48783000 - Content management software package
- 48790000 - Version checker software package
- 48800000 - Information systems and servers
- 48810000 - Information systems
- 48811000 - E-mail system
- 48900000 - Miscellaneous software package and computer systems
- 48920000 - Office automation software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72220000 - Systems and technical consultancy services
- 72224000 - Project management consultancy services
- 72225000 - System quality assurance assessment and review services
- 72226000 - System software acceptance testing consultancy services

## Release History

- 14 Jun 2018 at 21:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/50253dbd-3156-4b39-b9aa-1d86c9225b5c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/50253dbd-3156-4b39-b9aa-1d86c9225b5c
  14th June 2018 - Opportunity notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=24535&B=ONEHOUSING
  OJEU Contract Notice and procurement documentation

## Notice URLs

- http://www.onehousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5990445f-ffab-47b0-bf61-1845ee6720d9.json.