---
title: "Communications and Contact Centre Service"
ocid: "ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE GUINNESS PARTNERSHIP LIMITED"
published: "2019-04-11"
---

# Communications and Contact Centre Service

Buyer: THE GUINNESS PARTNERSHIP LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11.json)

## Summary

The procurement process pertains to a contract titled "Communications and Contact Centre Service," initiated by The Guinness Partnership Limited, based in London, England. This contract, categorised under the radio, television, communication, telecommunication and related equipment industry, has been awarded after a selective procurement method involving a call-off from a framework agreement. The contract period commenced on 24 January 2019 and will run until 23 January 2022. The award notice was published on 11 April 2019, and the total contract value is £2,420,000.

This tender offers substantial opportunities for businesses that specialise in communication technology and contact centre solutions, particularly those adept in platforms like Skype for Business and omni-channel services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the contract has been identified as suitable for their involvement. Businesses with experience in delivering integrated communication solutions across various delivery locations, including regions across the UK and beyond, would be particularly well-positioned to compete for future contracts related to this service.

## Notice

This is a contract for the award of Guinness' business wide communications and contact centre solution. The preferred solution for both communications and contact centre is Skype for Business (SfB) based. The contact centre solution, Anywhere 365 is deeply integrated with Skype and offers omni channel features such as web chat way beyond the current system's capability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0f7b8bd2-de2b-487d-9a25-967263d3bfaf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2019 |
| Submission deadline | 5 Nov 2018 |
| Future notice date | Not specified |
| Award date | 3 Jan 2019 |
| Contract period | 24 Jan 2019 - 23 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,420,000 |
| Lots value | Not specified |
| Awards value | £2,420,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GUINNESS PARTNERSHIP LIMITED |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 3FG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA TELECOM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 11 Apr 2019 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0f7b8bd2-de2b-487d-9a25-967263d3bfaf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0f7b8bd2-de2b-487d-9a25-967263d3bfaf
  11th April 2019 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.guinnesspartnership.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11.json.