---
title: "NHS Greater Manchester ICB Provision of Smart Messaging Services"
ocid: "ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "N H S SHARED BUSINESS SERVICES"
published: "2025-07-17"
---

# NHS Greater Manchester ICB Provision of Smart Messaging Services

Buyer: N H S SHARED BUSINESS SERVICES  
Current stage: Award  
OCID: ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896

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## Summary

The procurement process, initiated by NHS Shared Business Services, involved the provision of Smart Messaging Services for NHS Greater Manchester Integrated Care Board. The service was aimed at enhancing communication between GP practices and patients, primarily through SMS services. The tender, classified under the Short Message Service (SMS) category, concluded in the tender stage and progressed to the award stage, with British Telecommunications PLC being the successful supplier. The procurement method was selective, utilising a call-off from a framework agreement, catering specifically to the North West region of the United Kingdom. The contract, valued at £2,699,076.49, is set to commence on 6th April 2025 and will conclude on 5th April 2027.

This tender offers significant opportunities for businesses specialising in digital communication and healthcare technology solutions, particularly those focusing on large-scale messaging and patient engagement systems. While the procurement did not specifically target SMEs or VCSEs, larger enterprises with expertise in integrated messaging platforms would have been well-positioned to offer competitive bids. The successful completion of this contract is likely to enhance the provider's portfolio in working with public health organisations, potentially opening doors for future collaborative projects within the healthcare sector.

## Notice

NHS Greater Manchester Integrated Care Board require a service for Smart Messaging, used widely by GP practices in conjunction with clinical and patient messaging systems to send messages to patients. This is a web-based tool that simultaneously supports the composition and execution of outbound and inbound SMS campaigns. Enterprises will be able to build contact databases, personalise messages, schedule campaigns and manage opt-in and out-out lists to ensure regulatory compliance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/512ebd98-b9b1-4a73-b3f1-a6a6fcb907cb |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2025 |
| Submission deadline | 14 Mar 2025 |
| Future notice date | Not specified |
| Award date | 8 Apr 2024 |
| Contract period | 5 Apr 2025 - 5 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,699,076 |
| Lots value | Not specified |
| Awards value | £2,699,076 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | N H S SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64212100 - Short Message Service (SMS) services

## Release History

- 17 Jul 2025 at 12:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/512ebd98-b9b1-4a73-b3f1-a6a6fcb907cb

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/512ebd98-b9b1-4a73-b3f1-a6a6fcb907cb
  17th July 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59aa3557-1aed-4f1b-a6c7-c1a27db3d896.json.