---
title: "HIS Out of Hours telephone call service"
ocid: "ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HOMES IN SEDGEMOOR"
published: "2022-02-14"
---

# HIS Out of Hours telephone call service

Buyer: HOMES IN SEDGEMOOR  
Current stage: Tender  
OCID: ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8

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## Summary

The Homes in Sedgemoor is currently seeking a provider for their "HIS Out of Hours telephone call service," which falls under the office-support services category. This tender is in the active stage and is set to close on 16th February 2022, with a contract period commencing on 1st May 2022 and lasting until 30th April 2025. The procurement value is £25,000, and the service is expected to be delivered in the United Kingdom, particularly in the Bridgwater area, ensuring a reliable support system for customers outside normal working hours.

This procurement presents opportunities for service providers, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that specialise in telephone handling and customer support services. Companies that can demonstrate a collaborative approach and the ability to provide flexible coverage during busy periods or staff training are well-suited to compete for this contract. Engaging in this tender could enhance business growth through a steady service provision for Homes in Sedgemoor, catering to a vital area of customer engagement.

## Notice

Homes in Sedgemoor expects our provider to provide the following: * Out of hours telephone handling service to the customers of Homes in Sedgemoor * Ad hoc cover for day time service during times of absence of training which reduces t * To provide a reliable and professional service in line with Homes in Sedgemoor customer service requirements to ensure that the customer does not experience a reduction in service when the main team are not working * To provide ad hoc cover as required to cover for busy periods, staff absences or training days * Homes in Sedgemoor expects our provider to work with us collaboratively and supportively, contributing to ensuring that we continuously improve our service delivery to our customers. Further information can be obtained by visiting www.supplyingthesouthwest.org.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/853e7d07-f53c-4da2-b0f6-484d7613624e |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Feb 2022 |
| Submission deadline | 16 Feb 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2022 - 30 Apr 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOMES IN SEDGEMOOR |
| Locality | BRIDGWATER |
| Post town | Taunton |
| Postcode | TA6 3AR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bridgwater South |
| Westminster constituency | Bridgwater |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79500000 - Office-support services

## Release History

- 14 Feb 2022 at 15:11 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/853e7d07-f53c-4da2-b0f6-484d7613624e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/853e7d07-f53c-4da2-b0f6-484d7613624e
  14th February 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.sedgemoor.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59ac3575-560a-48ba-966c-98cbea063bd8.json.