--- title: "TfL 96020 Customer Insights Study - Retail" ocid: "ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702.json" source: "Contracts Finder" current_stage: "Planning" buyer: "TRANSPORT FOR LONDON" published: "2022-05-20" --- # TfL 96020 Customer Insights Study - Retail Buyer: TRANSPORT FOR LONDON Current stage: Planning OCID: ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702.json) ## Summary The procurement process titled "TfL 96020 Customer Insights Study - Retail" is being conducted by Transport for London (TfL), located in London, England. This initiative falls under the market research services industry category and is currently in the planning stage. The deadline for submitting an expression of interest is set for 6pm on Monday, 6th June 2022, with the tender expected to be issued in early June. The estimated contract value ranges from £90,000 to £120,000, with financial checks to be carried out on potential bidders. This tender presents significant opportunities for growth, particularly for businesses focused on market research and consultancy services. Companies that specialise in customer experience analysis, journey mapping, and business development consulting would be well-positioned to compete for this contract. Interested bidders should be prepared to demonstrate their financial capability to fulfil the contract's requirements and engage effectively with TfL's objectives for enhancing customer insights across their retail services. ## Notice TfL Estates wishes to better understand its customers' (ie tenants) experiences and needs across all in-station retail (and several out of station retail locations). To that end the intention, as a result of this competition, is to appoint a suitably experienced consultant to carry out a detailed customer insight study, to include the following deliverables: * Create detailed end-to-end customer journey/experience map for retail - covering in station and some of the main properties involved in out of station retail * Understand customer needs and expectations at each stage of their experience * Measure how TfL are performing at each stage of the customer journey against their expectations * Understand any potential differences in needs by customer type * Particular focus to be paid on how the customer interacts and work with the stations * Recommend areas for improvement for customer experience and customer culture If you are interested in bidding for this opportunity please submit an expression of interest via our tendering portal (https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True.) and you will be sent a link to download the tender once it has been issued (currently expected to be in early June). Please note: TfL will carry out financial checks on bidders and reserve the right to exclude any companies that, in the sole determination of TfL, are unable to demonstrate sufficient financial strength to fulfil the requirements of this contract. Please also note that the deadline to submit an Expression of Interest for this opportunity is 6pm on Monday 6th June ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/928fbfd8-3707-42ad-9397-621988dcf15b | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 May 2022 | | Submission deadline | Not specified | | Future notice date | 6 Jun 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £120,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TRANSPORT FOR LONDON | | Locality | LONDON | | Post town | South East London | | Postcode | SE1 8NJ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Southwark | | Electoral ward | Borough & Bankside | | Westminster constituency | Bermondsey and Old Southwark | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79310000 - Market research services - 79411100 - Business development consultancy services ## Release History - 20 May 2022 at 10:01 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/928fbfd8-3707-42ad-9397-621988dcf15b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/928fbfd8-3707-42ad-9397-621988dcf15b 20th May 2022 - Early engagement notice on Contracts Finder ## Notice URLs - https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True - https://tfl.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59b79645-902f-4b85-b8dd-241c6e984702.json.