---
title: "Call Centre Ancillary Services - Workforce Management System"
ocid: "ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NORTH YORKSHIRE COUNTY COUNCIL"
published: "2023-03-06"
---

# Call Centre Ancillary Services - Workforce Management System

Buyer: NORTH YORKSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e.json)

## Summary

The North Yorkshire County Council has awarded a contract for Call Centre Ancillary Services - Workforce Management System. The procurement method used was direct award, and the contract period is from 22nd February 2023 to 31st March 2026. The tender was completed, and the deadline for submissions was on 20th February 2023. The contract is valued at £227,400 and is within the goods category. The buying organisation is North Yorkshire County Council located in Northallerton, Yorkshire and the Humber, United Kingdom.

This awarded tender presents business growth opportunities for companies that provide software packages and information systems. SMEs and VCSEs are suitable for this contract. Businesses in the IT and telecommunications industry, particularly those offering workforce management solutions, can compete effectively. Interested parties should consider contacting Laura Baxter at North Yorkshire County Council for further details.

## Notice

Call Centre Ancillary Services - Workforce Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bd936e87-2da0-4726-8af4-b717cd8f2ef1 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2023 |
| Submission deadline | 20 Feb 2023 |
| Future notice date | Not specified |
| Award date | 20 Feb 2023 |
| Contract period | 22 Feb 2023 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £227,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH YORKSHIRE COUNTY COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 6 Mar 2023 at 10:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/bd936e87-2da0-4726-8af4-b717cd8f2ef1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bd936e87-2da0-4726-8af4-b717cd8f2ef1
  6th March 2023 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=60466&B=UK
  Additional data
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
  User / Company

## Notice URLs

- https://www.northyorks.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59ca586d-7a24-499f-8d18-0dd8f5be561e.json.