---
title: "Dynamics 365 CRM support award"
ocid: "ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA NETWORK ETENDERING PORTAL"
published: "2020-11-26"
---

# Dynamics 365 CRM support award

Buyer: DEFRA NETWORK ETENDERING PORTAL  
Current stage: Award  
OCID: ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5.json)

## Summary

The public procurement process involves the Defra Network eTendering Portal, which is procuring "Dynamics 365 CRM support" to provide ongoing professional services for their CRM implementation. This tender falls under the category of "Technical support services" and has a contract period that commenced on 1st April 2020 and will conclude on 31st March 2024. The procurement was conducted using a selective method, with the tender period having ended on 24th February 2020.

This tender represents a valuable opportunity for small and medium-sized enterprises (SMEs) in the technical support and IT service industry. Companies that specialise in CRM solutions and support services will find this particularly relevant, as they can benefit from participating in the ongoing professional services needed by Defra. With an award amount of £146,503, successful bidders can leverage this contract to enhance their business profile and expand their portfolio within the public sector.

## Notice

Delivery of Support and Ongoing Professional Services for our Dynamics CRM implementation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7149bbcd-1bea-4e27-a6ae-3d1b5d5453d3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Nov 2020 |
| Submission deadline | 24 Feb 2020 |
| Future notice date | Not specified |
| Award date | 31 Mar 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £146,503 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA NETWORK ETENDERING PORTAL |
| Locality | KENILWORTH |
| Post town | Coventry |
| Postcode | CV8 2TL |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG13 Warwickshire CC |
| Local authority | Warwick |
| Electoral ward | Cubbington & Leek Wootton |
| Westminster constituency | Kenilworth and Southam |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | XPEDITION |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71356300 - Technical support services

## Release History

- 26 Nov 2020 at 13:27 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7149bbcd-1bea-4e27-a6ae-3d1b5d5453d3
- 14 Apr 2020 at 10:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7149bbcd-1bea-4e27-a6ae-3d1b5d5453d3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7149bbcd-1bea-4e27-a6ae-3d1b5d5453d3
  26th November 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b5d0730a-d0c9-4392-a6fd-d03f65acba7b
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59e728ae-9f77-4997-9346-44d834928ca5.json.