---
title: "Expression of Interest Request: Specialist Customer Complaint Handlers"
ocid: "ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "CONSUMER COUNCIL FOR WATER"
published: "2019-01-29"
---

# Expression of Interest Request: Specialist Customer Complaint Handlers

Buyer: CONSUMER COUNCIL FOR WATER  
Current stage: Planning  
OCID: ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942

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## Summary

The Consumer Council for Water is initiating a procurement process titled "Expression of Interest Request: Specialist Customer Complaint Handlers" within the water distribution and related services industry. This opportunity is currently in the planning stage, with the planned contract set to commence on 1st July 2019 and conclude on 30th June 2022. The projected value of the contract is £400,000, and potential bidders should keep an eye on key communication dates, including a notice scheduled for 12th April 2019. The services may be required across multiple regions in the United Kingdom, including the North East, London, and South West.

This tender presents significant growth opportunities for businesses specialised in customer service and complaint handling, particularly those that can provide flexible staffing solutions. Companies that have experience in delivering helpdesk services or customer support in the public sector would be well-suited to participate in this procurement. Small and medium-sized enterprises (SMEs) are encouraged to engage, as the process is designed to be accessible to them.

## Notice

We are seeking Expressions of Interest for the following opportunity: The appointment of Specialist Customer Complaint Handling Service Provider To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets. Additional information: To access this opportunity and submit an expression of interest you will need to follow the link to our eSourcing Platform (Bravo). There you will be prompted to answer some questions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f801fcb2-7388-4e26-ab57-d5d297a5ff1a |
| Notice type | Planned Procurement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jan 2019 |
| Submission deadline | Not specified |
| Future notice date | 11 Apr 2019 |
| Award date | Not specified |
| Contract period | 30 Jun 2019 - 30 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONSUMER COUNCIL FOR WATER |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4AJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 65 - Public utilities
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 65100000 - Water distribution and related services
- 72253100 - Helpdesk services

## Release History

- 29 Jan 2019 at 09:33 - Planning - Planned Procurement Notice - https://www.contractsfinder.service.gov.uk/Notice/f801fcb2-7388-4e26-ab57-d5d297a5ff1a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f801fcb2-7388-4e26-ab57-d5d297a5ff1a
  29th January 2019 - Future opportunity notice on Contracts Finder
- https://public.bravosolution.co.uk
  Link to eSourcing Portal

## Notice URLs

- https://www.ccwater.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942.json.